Associate Director, Account Management - Northeast US

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The Associate Director, Client Management serves as the primary liaison between OptumRx and the Division of Pensions and Benefits Staff, Commissions and Plan Design Committees. You will be responsible for leading and coordinating the activities of multiple internal departments to deliver best-in-class service to our client. You will serve as the Manager of the account facing team responsible for ensuring compliance with the client's contract and Medicare Part D compliance, relationship development and client satisfaction. You will manage the team assigned to the State client and be responsible for the development, coaching and HR related functions specific to managing this team. This position requires a high - performing individual with proven leadership skills and a comprehensive understanding of the PBM environment, broader healthcare system and government contracting.

If you are located in the Northeast US, you will have the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:
  • Manages an assigned Government account and account team with a focus on client trend management, strategic plan development and execution, cultivating multi-level client relationships and may manages staff, both direct and indirect
  • Provides expert advice and analysis of proposed Federal and State legislation that may impact the pharmacy benefit
  • Manages client contract renewal activities with the primary goals of retaining client, obtaining multiple year agreements and maintaining or improving profitability
  • Accountable for understanding the primary business objectives of the client, developing and managing shared goals, and demonstrating program value to the client
  • Understands OptumRx product and service offering, and can articulate the operational, clinical and financial value of our programs to the client across multiple stakeholders with the goal of deploying new programs and services
  • Maintains consistent and regular client communications
  • Leads the team with preparing and presenting regular client performance reviews and formal presentations to the Commissions, Plan Design Committees, and other workgroups. Topics may include member appeals, identification of cost drivers, recommendations for cost savings opportunities, utilization and cost reports, and OptumRx industry news. Leads the team in organizing and conducting Quarterly Business Reviews with the client based on the client requested agenda
  • Prioritizes and conducts regular on-site client meetings as appropriate to proactively review team performance, client benefits, drug utilization and trend management strategies
  • Responds to all electronic, phone, facsimile or letter inquiries from the client's staff within twenty-four hours of receipt or two hours for urgent inquiries
  • Maintains a complete understanding of client contract terms including the reporting of performance guarantees and managing service improvements. Ensures that all assigned contracts are monitored and reported as stated in the terms
  • Documents all client related activities as directed into the approved documents and or application
  • Manages and mentors account management team members. Specific topics may include the creation and delivery of client presentations, implementation activities and daily client interaction. Provides staff with feedback at least quarterly on the level of accomplishment of personal and departmental goals. Develops strategies for staff development and retention
  • Participates in recruitment activities for prospective team members
  • Establishes multiple corporate relationships and participates in client sponsored events/charities as appropriate. Cultivates in-group growth through these relationships
  • Stays abreast of industry trends and developments and demonstrates strong communication skills in presenting these to Client, Board of Administration and Key Stakeholders. Demonstrates expertise in pharmacy benefit strategies and OptumRx clinical programs
  • Provides leadership to client services team members in departmental and corporate initiatives
  • Provides regular feedback to management team regarding client metrics, client requirements and business development opportunities
  • Regularly attends and actively participates in company meetings as requested
  • Exhibits compliant and ethical behavior in the performance of job responsibilities, including complying with all applicable federal and state laws and regulations, OptumRx Code of Conduct, Business Ethics Policies and Procedures and other policies and procedures applicable to position
  • Actively participates in OptumRx's Compliance and Ethics Program, including attending annual compliance and ethics training and reporting suspected violations of the law or OptumRx's policies and procedures
  • Performs other duties as assigned to meet corporate objectives

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • Bachelor's Degree or equivalent related experience
  • 5+ years of client management or account management experience
  • 3+ years of PBM experience
  • Ability to solve practical issues and deal with many variables in situations where only limited standardization exists
  • Proficient knowledge of the PBM industry
  • Understanding of pharmacy benefit strategies and pricing practices
  • Ability to travel 15-25% of the time
  • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance

Preferred Qualifications:
  • Advanced degree (e.g. MBA)
  • 2+ years of experience leading a team
  • Experience with Medicare Part D Benefits including EGWP (Employer Group Waiver Plans)
  • Demonstrates a high degree of client focus and attention to service
  • Excellent negotiation skills
  • Excellent written and oral communication skills
  • Solid presentation, employee management, project implementation skills
  • Proven ability to handle and resolve complex client issues
  • Solid business and financial acumen
  • Resides in NJ, PA, DE or NY

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with OptumRx. We're one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. Here you'll fill far more than prescriptions. As a member of one of our pharmacy teams, you're empowered to be your best and do whatever it takes to help each customer. You'll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There's no better place to help people live healthier lives while doing your life's best work.(sm)

Connecticut Residents Only: The salary range for Connecticut residents is $94,500 to $171,700. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Associate Director, Account Management, Northeast US, Northeastern US, Telecommute, Telecommuting, Telecommuter, Work From Home, Work At Home, Remote