Senior Product Owner - Conversational AI and Automation - Remote Location


If you feel like you're part of something bigger, it's because you are. At Amgen, our shared mission-to serve patients-drives all that we do. It is key to our becoming one of the world's leading biotechnology companies. We are global collaborators who achieve together-researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. It's time for a career you can be proud of. Join us.

Sr Product Owner -Conversational AI & Automation


What you will do

Let's do this. Let's change the world. In this vital role you will be responsible for architecting, designing, and implementing Conversational AI related solutions. The role will provide leadership for the successful delivery of key initiatives in partnership with functional IS teams for EEA services and will be responsible for developing and leading the technology roadmap for various Conversational AI, Search and NLP related platforms.


  • Deep expertise in two or more areas: conversational interfaces, NLP, machine learning, artificial intelligence (AI), deep learning, speech-to-text, data analytics.
  • Proven knowledge of ChatBot and hands-on experience utilizing frameworks like Google DialogFlow, AWS Lex, Cortana,,, or equivalents
  • Develop, publish and maintain the Product Roadmap in collaboration and consultation with the broader Product Team and with key functional primes across the company.
  • Define key metrics to track product usage, growth and KPIs for success.
  • Prepare and maintain communication materials like roadmaps, position papers, presentations, demos, playbooks and discuss the materials with our business clients and partner IS services.
  • Develop product business cases and, in close partnership with Program Management, lead the products from concept to general availability.
  • Establish relationships with customers (new and existing) to test new products and manage feedback effectively to favorably impact product outcomes.
  • Establish and refine processes to ensure quality and accuracy in the Conversational AI products and channels.
  • Lead the Run and DevOps team in a managed service environment for operations as well as implementation of approved platform related projects
  • Improve processes related to Maintenance & Production Support
  • Strong fluency in Python. Python3 experience preferred
  • Work with other IS shared services teams (Cloud, DBA, networking, collaboration, etc.) for infrastructure setup
  • Manage vendor relationships


What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The collaborative professional we seek is a Product Owner with these qualifications.

Basic Qualifications:

Doctorate degree and 2 years of Information Systems experience


Master's degree and 4 years of Information Systems experience


Bachelor's degree and 6 years of Information Systems experience


Associate's degree and 10 years of Information Systems experience


High school diploma / GED and 12 years of Information Systems experience

Preferred Qualifications:

  • 5+ years of product management or related work experience.
  • Excellent technical background (e.g., Computer Science, Engineering degree, prior professional app development background etc.).
  • Excellent project management skills.
  • Experience building tools for developers.
  • Excellent daily communication, responsiveness, and teamwork skills
  • Experience working with distributed teams of engineers and partners
  • Experience managing the end-to-end delivery of complex projects
  • Experience with using cloud-based services AWS, Azure or Google Cloud
  • Ability to communicate complex quantitative analysis in a clear, precise, and actionable manner
  • Attention to detail and ability to deal with ambiguity and change
  • Strong interpersonal, communication and communication skills
  • Penchant to learn about new technology innovation and creativity in applying to business problems


What you can expect of us

As we work to develop treatments that take care of others, so we work to care for our teammates' professional and personal growth and well-being.
  • Vast opportunities to learn and move up and across our global organization
  • Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
  • Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits

Apply now

for a career that defies imagination

In our quest to serve patients above all else, Amgen is the first to imagine, and the last to doubt. Join us.

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Amgen requires all staff in the United States and Puerto Rico to be vaccinated from COVID 19 as a condition of employment. In accordance with applicable law, Amgen will provide reasonable accommodations to staff members who qualify on the basis of a medical reason or a sincerely held religious belief, practice, or observance. Such accommodation may not pose an undue hardship to Amgen, its operations, or its staff.