Payment Ops Manager II - EPO - Service and Support

TD Description

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit Find TD Bank on Facebook at and on Twitter at

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit

Department Overview

This position is in Electronic Payment Operations - Service & Support. The position can be worked remote within the TD Footprint.

Position will manage teams in multiple locations.

Job Description

The Payment Ops Manager II manages and oversees operations of several functions or processes within Payment Operations. The job typically oversees multiple processing sites, processing high volumes of transactions and executing large numbers of customer work flows. The Payment Ops Manager II may be responsible for the management of processing platforms and related technologies.

Job Requirements

  • Manages operations of several functional areas and processes within Payment Operations and is fully accountable for an entire segment/site of department
  • Directs the study and establishment of new and revised systems, procedures and methods that are used in or have an effect on operations activities under the incumbent's administrative control
  • Participates in the development and implementation of comprehensive strategic plans and provides leadership and corporate vision for areas of responsibility
  • Develops effective methodologies to monitor operational goals, project plans and successes with management staff
  • Recommends and implements the achievement of process enhancements
  • Develops relationships with management of internal and external functions/departments to enhance productivity of managed units
  • Develops overall operational plans for assigned areas of operations
  • Participates in the development of strategic operational plans and lead the implementation of plans
  • Coaches and develops employees; ensures performance management activities are undertaken and completed for all employees
  • Leads the performance management process, supporting Employees in their personal and performance development
  • Develops and manages the team by recruiting, training and coaching
  • Acts as a leader within their department and conveys corporate vision to managed Employees

  • Must be eligible for employment under regulatory standards applicable to the position.

  • Qualifications

  • Bachelor's degree or work experience equivalent to Bachelor's degree required
  • 7+ years' experience required
  • In-depth knowledge of principles, policies, and practices related to operations
  • Knowledge of SWIFT, FED payment structure and Clearing House (CHIPS)
  • Familiar with Office of Foreign Asset Control (OFAC) rules and regulations as well as Dodd Frank 1073 Reg E
  • Proven leadership, delegation, coaching, and mentoring skills and proven ability to make sound long and short term business decisions
  • Experience managing teams at multiple locations preferred.
  • Proven ability to resolve operational issues and conflicts
  • Demonstrated written and verbal communications skills
  • Proven problem/conflict resolution skills
  • Demonstrated ability to develop long range and strategic plans for operational areas based on Company objectives
  • In-depth knowledge of relevant banking and regulatory rules and policies
  • Proven ability to balance competing priorities and make sound decisions within, and outside of, established policy
  • Proven ability to develop new policies and procedures in response to, and in anticipation of, changes in the business and regulatory environment
  • Operational management experience specific to the section of operations managed is required
  • Exemplifies strong verbal and written communication skills and demonstrates flexibility in terms of adapting their communication style to better meet the needs of the individual or group they are communicating
  • Understands the personal drivers of each team member and leverages them to increase engagement and overall performance
  • Articulates clearly where they are going, why, and how they are going to get there so employees understand how their work aligns to the vision
  • Encourages team work and cooperation amongst others to develop a high performing team with common vision and goals
  • Creates a positive and ethical work environment
  • Gains trust in order to effectively lead others
  • Recognizes the efforts and accomplishments of team members, which increases employee commitment and enhances performance
  • Assesses the strengths and development opportunities of their team members and actively seeks feedback through various approaches so they continue to learn and grow throughout their career


    At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

    If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

    EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.