Loan Ops Rep IV

TD Description

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit Find TD Bank on Facebook at and on Twitter at

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit

Department Overview

The Loan Operations Representative IV performs various administrative tasks involved in servicing Loans.

Job Description

Performs highly complex or non-routine administrative tasks exercising significant judgment and discretion in the performance of duties usually in support of a single unit or team within Loan Operations
Tasks are performed independently with limited supervision and review; Tasks may include research, processing incoming mail, Customer service and contact, and external agency contact; Provides information and procedural knowledge for less experienced staff
Performs research on suspicious items and reports findings to appropriate resource to help prevent fraudulent activities
Makes entries in general ledger related to paperwork and information processed
Approves and reviews general ledger entries and/or invoices for accuracy and completeness
Provides input and assistance to management in developing and maintaining budget
Identifies, audits, investigates, and rectifies departmental discrepancies
Reviews work and provides information and procedural knowledge to less experienced staff
Provides the primary leadership of a unit or team within Loan Operations including input to performance management, coaching, and guidance to team members
Responds to the most complex inquiries and issues from Customers and internal units; Researches information to provide responses and resolution
Contacts Customers to explain items affecting their accounts
Follows up with branches and other units to resolve discrepancies and Customer issues

Job Requirements

  • Must be eligible for employment under regulatory standards applicable to the position.

  • High school diploma or GED
    3+ years related experience
    Proven knowledge of Loan Operations policies and procedures as well as related agency regulations
    Proven computer literacy and proficiency in common PC applications
    Proven attention to detail and the ability to prioritize workload to meet unit objectives
    Proven ability to provide guidance to others, clarifying complex policies and procedures and facilitating knowledge-sharing in the work group is required
    Excellent interpersonal skills, as well as excellent written and verbal skills
    Must possess strong analytical and administrative abilities


    Physical Requirements:

    Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

    Domestic Travel - Occasional
    International Travel - Never
    Performing sedentary work - Continuous
    Performing multiple tasks - Continuous
    Operating standard office equipment - Continuous
    Responding quickly to sounds - Occasional
    Sitting - Continuous
    Standing - Occasional
    Walking - Occasional
    Moving safely in confined spaces - Occasional
    Lifting/Carrying (under 25 lbs.) - Occasional
    Lifting/Carrying (over 25 lbs.) - Never
    Squatting - Occasional
    Bending - Occasional
    Kneeling - Never
    Crawling - Never
    Climbing - Never
    Reaching overhead - Never
    Reaching forward - Occasional
    Pushing - Never
    Pulling - Never
    Twisting - Never
    Concentrating for long periods of time - Continuous
    Applying common sense to deal with problems involving standardized situations - Continuous
    Reading, writing and comprehending instructions - Continuous
    Adding, subtracting, multiplying and dividing - Continuous
    The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.


    At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

    If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

    EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.