Senior Manager, Collections & Recovery (TD Helps)

TD Description

About TD Bank, America's Most Convenient Bank®

TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit Find TD Bank on Facebook at and on Twitter at

TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit

Job Description

The Senior Manager, Collections & Recovery manages or oversees one or more business unit or section of the Collection or Recovery Department.

Job Requirements

  • Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required

  • Responsible for the overall coordination and management of several segments, functions and/or teams in Collections or Recovery

  • Develops and implements strategic plans and provides leadership and vision for areas of responsibility; Participates in the efforts to ensure achievement of division and corporate objectives

  • Typically manages large-scale teams and/or multiple departments within a line of business or function with material responsibility for associated operational, vendor, customer and financial risks

  • Leads the analysis of operational performance to determine shortfalls and develops plans for implementation of related improvement plans through management staff; Key contributor

  • Implements action to ensure service deliverables are achieved consistently

  • Oversees the development and management of department budget

  • Oversees the management of department data processing, telephone and other systems. Monitors performance of systems and communicates feedback to department management and directly to vendors as appropriate; Integrates new systems and upgrades into unit operations as needed

  • Coaches and develops Employees; ensures performance management activities are undertaken and completed for all Employees

  • Ensures effective communications and information sharing within the unit(s) and with other departments, outside contacts and Customers; seeks ways to improve effectiveness of communications and implements changes as necessary. Coordinates support from various internal departments as necessary

  • Develops, assigns and monitors plans to ensure completion of goals, objectives and meeting deadlines. Trains new staff members and other related departments in policies, practices and procedures including incorporating procedures for new products, laws and regulations


  • 4 Year Degree or equivalent experience

  • 7 + Years of related experience

  • In-depth understanding of consumer collections or recovery practices

  • Detailed knowledge of Company products/services and offerings

  • Supervisory experience required

  • Preferred previous experience in working with multiple departments within the organization such as: Collections, Vendor, Loss Mitigation, Legal, Risk, Compliance, Customer Service, Loan Administration and Remarketing,

  • Proven organizational ability

  • Demonstrates problem solving skills

  • Excellent communication skills, both verbal and written

  • Experience with related systems and software

  • Strong PC skills

  • Green Belt Certification preferred


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.