Employer Installation Specialist - Remote

Careers at UnitedHealth Group

We're creating opportunities in every corner of the health care marketplace to improve lives while we're building careers. At UnitedHealth Group, we support you with the latest tools, advanced training and the combined strength of high caliber co-workers who share your passion, your energy and your commitment to quality. Join us and start doing your life's best work. SM


Compassion. It's the starting point for health care providers like you and it's what drives us every day as we put our exceptional skills together with a real feeling of caring for others. This is a place where your impact goes beyond providing care one patient at a time. Because here, every day, you're also providing leadership and contributing in ways that can affect millions for years to come. Ready for a new path? Learn more, and start doing your life's best work. SM

Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, you'll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do your life's best work. SM

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work. SM

Responsible for performing a variety of duties to bill and collect COBRA premium for multiple lines of coverage. Works directly with customer and coverage vendors to set up benefit plans directly into our system. Responsible for timely entry of participants into the WEX application as well as entry into the CPS eligibility system. After balancing cash, creates and delivers monthly reports to customers. Works with customer and participants to address any issues that arise. Must keep up to date with the ever-changing COBRA regulations to ensure compliance.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:30am - 5:00pm, occasional 10:30 - 7pm 10% shift differential (3 times per month) CST. It may be necessary, given the business need, to work occasional overtime.

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Principal Duties & Responsibilities: The following duties cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
  • Analyzes COBRA Action Forms and election notices received, to verify that the form was received and also processed within the legal time guidelines, ensures that the event is a COBRA qualifying event, and coverage information is correct.
  • Review and post COBRA payments received to determine whether payments were mailed within federal time guidelines, whether payments are the correct amount, if someone failed to pay, if it's an NSF, if grace periods apply, and if under legal guidelines there is a significant payment variance. Prints and mails late and termination letters at the time specified by the customer.
  • Sends letter, new coupons, and processes Social Security Disability extensions in the WEX system as well as notifies outside carriers, if applicable.
  • Process new hire letters within current federal time guidelines, for those customers who elect this service.
  • Interfaces COBRA payment updates with other carriers to ensure timely reinstatement (continuation of coverage) and cancellation of coverage.
  • Assist with preparing document for OnBase storage.
  • Maintains knowledge of special letter requirements to ensure timely mailing, ie. special California continuation letters, special benefit option letters, etc.
  • Communicates with customers to obtain rate changes for COBRA accounts. Enters rates into system, reviews to ensure accuracy and delivers rate change letters and coupons.
  • Prepares requests for customers who are not billed on a PEPM basis and send to group billing.
  • Updates and maintains COBRA Customer Information Database (CCID) on a timely basis to reflect customer and outside carrier information, and special procedures.
  • Answers, responds, and tracks all phone calls, emails, faxes and other communications from customers, brokers, outside carriers, and other departments on a timely basis.
  • Prepares monthly activity reports for customers, in a timely manner. Responsible to identify any customization necessary in benefit plans or reporting.
  • Reconciles monthly reports to cash collected and makes necessary adjustments to balance reports.
  • Represents the organization by participating in visits with existing customers and ensuring an understanding of our COBRA process and procedures.
  • Identifies customer needs by providing information over the phone, in writing, or in person. Maintains customer relationships and provides resolution when necessary.
  • Backup their team members on their assigned tasks including emails.
  • Complete eligibility audits.
  • Has specific COBRA groups assigned to workload.
  • Assists in taking phone calls through the VCC.
  • Acts as a resource by providing departments within the company with a thorough understanding of the COBRA process.
  • Maintains working knowledge of the following systems and software: WEX, CPS, Microsoft Excel, Microsoft Word and Microsoft applications such as Outlook. .
  • All other tasks and projects as assigned.

Note: Addendums may be added to state duties, responsibilities and/or requirements unique or specific to assigned area.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • High School Diploma / GED (or higher)
  • Experience Microsoft Word- format, save documents, Microsoft Excel - create, edit, save spreadsheets
  • Ability to work any of our 8-hour shift schedules during our normal business hours of 8:30am - 5:00pm, occasional 10:30 - 7pm 10% shift differential (3 times per month) CST. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications:
  • Associates Degree with emphasis in insurance, computer science, math or statistics.
  • Previous knowledge of TPA Business - Enrollment, Claims, Billing, etc.
  • Previous Employee Benefits Knowledge (Eligibility, COBRA)
  • 3+ years of Customer Service experience

Soft Skills:
  • Ability to set priorities and establish an efficient well-organized work area.
  • Ability to work accurately and effectively to meet necessary deadlines.
  • Ability and willingness to work effectively with others.
  • Ability to work with minimum supervision.
  • Ability to effectively communicate in written or oral forms.
  • Ability and willingness to continually learn and take on additional responsibilities.
  • Ability to have a positive, goal orientated attitude.

Telecommuting Requirements:
  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
  • Ability to keep all company sensitive documents secure (if applicable)
  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work. SM

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $15.00 - $25.19. The salary range for Connecticut / Nevada residents is $15.77 - $27.79. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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