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Job Details

Program Manager

Architecture and Engineering


Full Time

On Site


Chicago, Illinois, United States

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Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home.

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Department Overview

The Services Portfolio Management team is responsible for the strategy, creation, and maintenance of Motorola's Managed and Support services offerings across our global Land Mobile Radio, Consoles, and Private Broadband portfolio. This includes: gathering and prioritizing service and customer requirements; defining the service offer vision and strategy, collaborating with Product and other key work partners to deliver winning service offerings and solutions, and managing the service offer throughout its lifecycle.

Job Description

The Program Manager will be responsible for collaborating closely with the Service Offer Manager to manage the introduction of service offers with an integrated checklist and playbook across cross-functional teams. They will coordinate departmental or cross-functional teams, focused on delivering new or upgraded existing products or services. They will manage projects from inception to completion (or transition), including tracking and evaluation of project performance.

Responsibilities of the Program Manager include, but are not limited to:

  • Managing services projects inclusive of new services introduction, new & updated product / releases introduction and XaaS offerings.

  • Works closely with Service Offer Manager to ensure complete service requirements are understood and obtains project sponsor/stakeholder buy-in for project initiation.

  • Defines and develops detailed project plans based on the given requirements and scope.

  • Demonstrates best practices for developing schedules and understands the critical path.

  • Monitor project execution to ensure all obligations are met and drive projects to completion.

  • Collaborate with global stakeholders (internal and external) to resolve conflicts and drive successful delivery of projects.

  • Manages expectations of project sponsor and stakeholder with timely communication/escalation of risks/issues, their impact, and mitigation/corrective actions.

  • Recommends corrective actions and implements change.

  • Identifies and mitigates project risks. Owns resolution to any dependency or issue not being delivered by appropriate party.

  • Ensure all project documentation is completed and kept in the appropriate storage.

  • Familiar with waterfall and agile development methodologies and their associated quality assurance methods.


  • Bachelor's degree in computer science, engineering or similar is preferred.

  • 3+ years of Project Management experience, preferably with experience in Service Implementation, Telecommunications, Radio Communications, or Aerospace/Defense preferred.

  • Demonstrated competency with a project management tool (e.g. MS Project, Primavera, Smartsheet)

  • Demonstrated competency with office tools (e.g. MS Office and Google Suite) and collaboration tools like Jira and Confluence

  • Excellent written and verbal communications skills are necessary.

  • Strong interpersonal skills with a desire to collaborate with internal and external business/technical teams.

  • Ability to work independently as well as with a team.

  • Highly organized, structured, and process oriented; team building skills a plus.

  • Able to simplify a complex situation and provide updates accordingly.

  • Experience in video security or cybersecurity is desirable

  • Certified PMP preferred and Agile/Scrum Certification an advantage

Motorola Solutions is a U.S. Federal contractor and must comply with the recent U.S. Government Executive Order requiring that Federal contractors ensure that their U.S. employees are fully vaccinated against COVID-19 by December 8, 2021. Accordingly, Motorola Solutions requires all US employees, even those working from home, to be fully vaccinated unless entitled to a reasonable accommodation based on a qualified medical condition or religious belief.

If you are unable to be fully vaccinated due to a qualified medical condition or religious belief, you will be required to apply for a reasonable accommodation prior to moving forward with the recruitment process. As a part of this process you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, an offer for employment will not be made.

Basic Requirements

  • Bachelor's degree
  • 3+ years of project management experience

Travel Requirements


Relocation Provided


Position Type


Referral Payment Plan


Our U.S. Benefits include:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits effective Day 1
  • 401K with Company Match and Day 1 vesting
  • 9 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.