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Job Details

The New York Times

Client Service Representative

Arts, Design, Entertainment, Sports, and Media


Full Time

On Site


New York, New York, United States

The [Register to View] target="_blank">mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for.

Note for US based roles: Any offer of employment is contingent on providing proof of Covid-19 vaccination prior to your start date, subject to approved medical and/or religious exemptions, in accordance with applicable law.

Job Description

The New York Times is seeking an experienced Client Service Representative (CSR) that will oversee assigned client and account relationships, as well as act as a salesperson on the designated category and industry assigned. CSRs are salespeople with a detailed knowledge of The New York Times products and policies and should act as team players and contribute to the goals and success of The NYT’s Advertising Department, and the company mission. This role reports to the Head of Industry, Culture.

Role Responsibilities:

  • Sell advertising by utilizing consultative sales methods on assigned categories and specific accounts

  • Provide strong customer service and build good account relationships

  • Be knowledgeable of The New York Times editions, products and sales strategies

  • Conceptualize, prepare, and deliver sales proposals

  • Communicate detailed and specific account information to Sales management

  • Act as a team player and contribute to the team's success

  • Utilize Salesforce to ensure accurate forecast and sales pipeline

  • Sell by effective use of available technology tools

  • Understand competitive set and client share of market versus competitors

  • Participate in all trainings and gain knowledge from all available resources, including research and trades, and your team colleagues

Basic Qualifications:

  • 1-2 years experience in sales or marketing

Preferred Qualifications:

  • College degree and/or business experience preferred

  • Excellent communication and presentation skills

  • Willingness to invest in a long-term commitment to team and category of business

  • Ability to work on a set of development and growth accounts

  • Ability to sell in an internal sales role

  • Able to work under strict deadline constraints

  • Open to take guidance and mentorship from management

  • Ability to respond to client requests effectively

  • Display high ethical standards in approaching business objectives

This position is represented by the NewsGuild of NY.

The annual base pay range for this role is between $53,391.52 and $57,300.00.

The New York Times is committed to a diverse and inclusive workforce, one that reflects the varied global community we serve. Our journalism and the products we build in the service of that journalism greatly benefit from a range of perspectives, which can only come from diversity of all types, across our ranks, at all levels of the organization. Achieving true diversity and inclusion is the right thing to do. It is also the smart thing for our business. So we strongly encourage women, veterans, people with disabilities, people of color and gender nonconforming candidates to apply.

The New York Times Company is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. The New York Times Company will provide reasonable accommodations as required by applicable federal, state, and/or local laws, and will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable "Fair Chance" laws.