Job was saved successfully.
Job was removed from Saved Jobs.

Job Details

The New York Times

ServiceNow Engineer, End User Platforms

Arts, Design, Entertainment, Sports, and Media


Full Time

On Site


New York, New York, United States

The [Register to View] target="_blank">mission of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a world-renowned newsroom that sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for.

Note for US based roles: Any offer of employment is contingent on providing proof of Covid-19 vaccination prior to your start date, subject to approved medical and/or religious exemptions, in accordance with applicable law.

Job Description

The Servicenow Engineer will guide the use of Servicenow within our team with the goal of improving the productivity of the IT department. Your work with us will involve: identifying areas where Servicenow could provide efficiencies; work directly with internal users to gather requirements; and develop, test and deploy solutions.

You enjoy helping others and seek out individual assignments. You have experience with software debugging and troubleshooting. You can look at and comprehend complex datasets that are required by us to isolate problems and implement solutions.

You will report to the Manager of End-user Platforms. You will have a hybrid schedule from The New York Times building in New York, NY.


Under broad direction, you will provide development and administration of ServiceNow infrastructure by preparing required specifications and solution designs, configure all application UIs, workflows and notifications, and diagnose and isolate incidents through testing to develop workarounds and fixes for system related issues. In order for this role to be successful, you will need to ensure configuration consistency across development, test and production environments. To accomplish this, you need to create Servicenow workflows, forms, lists, business rules, script includes, UI components, and modify all modules. Additionally, you will:

  • Get to know the needs of internal users and lead requirements gathering sessions

  • Develop scripts on the Servicenow platform to automate tasks and integrations

  • Maintain the internal IT portal website, and offer improvements

  • Help integrate all modules

  • Facilitate and test all system updates and configuration changes

  • Monitor health, usage, and overall compliance of Servicenow

  • Provide solutions through configuration and customization including: user interface, workflow administration, reports, data imports, integration, custom scripting and third-party software integrations whilst applying best practices. D

  • Analyze the efficiency of existing configuration and workflows to develop strategies for improving ServiceNow integrations

Basic Qualifications:

  • BS Degree in Computer Science or related field

  • 2+ years of IT experience

  • 2+ years JavaScript experience

  • 2+ years in ServiceNow experience

  • Servicenow Certified Application Developer

  • Project Management or front end UI experience

Preferred Qualifications:

  • Servicenow Certified System Administrator

  • Hands-on technical delivery including required documentation of cost-effective Servicenow solutions using several technical skills such as HTML, XML, JavaScript/AJAX, Integrations (web services, SOAP, email)

  • Understanding of working with Web technologies such as SOAP, JSON, XML and Web Services

  • Software development experience with one or more general purpose programming languages including : Java, JavaScript, JS Libraries and Framework

  • Set standards of prioritization and implement tasks assigned

  • Overcome stress and provide willingness to modify plans and behaviors

  • Can substitute responsibilities across projects to deliver according to time commitments

  • Cross-collaborate across multiple teams to agree on designs and implementation plans

This role may require limited on-call hours. An on-call schedule will be determined when you join, taking into account our team size and other variables.

The annual base pay range for this role is between $90,000.00 and $110,000.00.

The New York Times is committed to a diverse and inclusive workforce, one that reflects the varied global community we serve. Our journalism and the products we build in the service of that journalism greatly benefit from a range of perspectives, which can only come from diversity of all types, across our ranks, at all levels of the organization. Achieving true diversity and inclusion is the right thing to do. It is also the smart thing for our business. So we strongly encourage women, veterans, people with disabilities, people of color and gender nonconforming candidates to apply.

The New York Times Company is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. The New York Times Company will provide reasonable accommodations as required by applicable federal, state, and/or local laws, and will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable "Fair Chance" laws.