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Job Details


Payments Operational Support

Business and Financial Operations

All Business and Financial Operations

Full Time

On Site


Depew, New York, United States

Job description

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

The US Payment Operations Support role handles operational functions for electronic payment schemes (Wires, ACH, RTP) while liaising with critical partners across the organization to deliver HSBC’s strategic vision. This role requires knowledge of US Payment rails including Wire, ACH, and RTP, as well Payment Investigation.

The role will hold most or all of these responsibilities –

  • Provide BAU operational functions, ensuring policies and controls are adhered to, and managing escalations for the products related to Payment Services
  • Serving as a Subject Matter Expert and adhering to regulatory requirements and reporting
  • Using strong analytical skills to work with the manager and staff to resolve issues in a timely manner; this include identifying risks and/or problems and their solutions
  • Manage onshore/offshore team work in order to meet SLAs, regulatory deadlines, critical ad-hoc requests and handling escalations

For this role, HSBC targets a fixed pay range between $60,000 and $80,000.

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.