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Job Details


Salesforce Communications Functional Consultant

Business and Financial Operations


Full Time


San Jose, California, United States

We Are:

Accenture’s Salesforce practice, and we live to see what this platform can do. Since we were one of the first on the scene, we’re the largest global Salesforce practice, not to mention one of the best. In fact, we are the industry-leader for building Salesforce solutions, and we are Master Certified in all 12 industries and clouds. We use tech like Lightning, Einstein, and Bolt to build stronger, better relationships with customers. And we are always learning. We’re building the most resourceful team on the planet, and helping our people with new skills, training, and support to get over 4,200 certifications including Certified Technical Architect (CTA). [Register to View] target="_blank">Visit us here to find out more about Accenture's Salesforce practice.

You Are:

A Salesforce Functional Consultant par excellence. You thrive in a team setting where you can use your prodigious creative and analytical powers to decimate problems. Leadership skills? You have them in spades, and you have the top-shelf communication, people, and management abilities to bring out the best in team members. Working in an information systems environment makes you more than happy. 

The Work:

  • Meet with clients to analyze their work practices and understand the nature of their businesses to properly define needs

  • Understand the fundamentals of rapid prototyping and configure solutions to quickly demonstrate client needs in the form of a technology solution

  • Understand CRM requirements and identify product requirements for future enhancements. 

  • Map functional requirements to [Register to View] features and functionality.

  • Work with Architects and Developers to transform new requirements into [Register to View] design and implementation.

  • Creatively apply the 80/20 rule in software development, following a Salesforce (out-of-the-box)-first mindset over custom solutions

  • Support the development of a strategic vision for project (product development, enhancements, etc.) and embrace the criticality of gaining its adoption

  • Disseminate best practices on solution positioning and delivery. 

  • Maintain effective client relations and rapport - delivering timely and relevant information with the utmost concern for stakeholder and project impact

  • Manage expectations with clients, Accenture colleagues, as well as SFDC and other 3rd parties - i.e., be able to influence and guide towards successful outcomes

  • Supports testing cycles (UAT, regression, system) and/or Training/Training Materials. 

  • Participate in project status meetings, as requested by the Delivery Lead/Project Manager


For now, all Accenture business travel, international and domestic, is currently restricted to client-essential sales/delivery activity only. When/if travel resumes, travel for this role is expected to be 50% or less.

Please note: The safety and well-being of our people continues to be the top priority, and our decisions around travel are informed by government COVID-19 response directives, recommendations from leading health authorities and guidance from several infectious disease experts.


Here’s What You Need

  • A minimum of 2 years of progressive experience in solutioning, discovery and business analysis, project management, and technology implementation in full life-cycle CRM engagements. 

  • A minimum of 2 years of experience with

  • Salesforce Certified Administrator Certification

  • A Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience) 

Bonus Points If

  • You have experience operating in an Agile or SAFe Agile delivery environment working with an issue and project management platform (i.e. JIRA)

  • You have prior telecommunications experience in the areas of sales, marketing, product management, IT, operations, or customer support

  • You hold one or more telecommunications-oriented certifications (i.e. TMforum, Salesforce Industries CPQ, Vlocity Communications Consultant) and/or one or more complimentary Salesforce certifications (i.e. Sales Cloud Consultant, Service Cloud Consultant, Community Cloud Consultant, Field Service Lightning Consultant, Marketing Cloud Consultant, Einstein Analytics and Discovery Consultant)

  • You have experience working with sandbox and production environments to manage the distribution of system functional or process changes.

As required by the Colorado Equal Pay Transparency Act, Accenture provides a reasonable range of compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $72,400 - $114,499 and [Register to View]

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the [Register to View] .

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 [Register to View] , send us an [Register to View] or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.