Federal - ServiceNow Business Analyst
Accenture Federal Services works to help our federal clients tackle their toughest challenges while unleashing their fullest potential…and then some. How exactly As a U.S. based subsidiary of Accenture, we draw upon Accenture’s largest global Salesforce practice. Together, we keep our tech smarts sharp by delivering up to 50,000 hours of Salesforce training annually and have the highest number of Certified Technical Architects in the market. We empower clients with on-demand capabilities while driving long-term transformation. What makes our approach so unique Our passion meets purpose! Through our diverse culture and inclusive thinking, we embrace our employees' ideas taking them from concept to practical solutions. Not to mention, we sleep well at night knowing our work directly impacts and improves the way the world works. Are you ready to learn and grow in a career, while making a difference.
The ServiceNow Business Analyst will support the implementation from proposal to delivery. Includes developing a thorough understanding of the client’s requirements then applying industry best practices and detailed knowledge of ServiceNow to design an optimal solution which supports the business process meeting or exceeding the functional requirements. Builds a trusting relationship with major project stakeholders and leads them to adoption of the best solution. Supports organizational change management (OCM) efforts by providing information on the “to be” solution. Leads quality management reviews and ensures all business and design requirements are met. Conducts application and implemented business processes demonstrations to stakeholders; may support preparation of training material and provide user training.
The ServiceNow Business Analyst will work closely with the Solution/Technical Architect to ensure the solution is technically feasible and to identify areas to reduce implementation efforts. Validates the configuration of business data and supports the technical team for any required custom development. Assist or lead test plan development and execution including conducting user acceptance testing ensuring implementation meets client’s requirements.