ServiceNow Business Process Consultant
We are Accenture — a global professional services organization, which includes being a vital services partner to the world’s major cloud providers — ServiceNow, AWS, Azure, Google, and others. Demand for their offerings — and for ours — skyrocketed last year as the Covid-19 pandemic rolled on. Organizations had to grapple with the sudden dispersal of their workforces and supply chains.
To meet that surging demand we consolidated our far-flung cloud-related skill sets into one highly focused services group, named Accenture Cloud First. It started out last September with 70,000 cloud professionals, a number that’s growing rapidly. (Accenture’s total employee population exceeds 500,000.) Accenture Cloud First is on a mission that has a $3 billion/three-year investment behind it.
Accenture’s ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale.
A transformation maven with the skills to help clients meet the challenges of digitization. Your superpower? Using your know-how, creativity, and analytical powers to solve clients’ most complex business problems to help their companies do more. And you possess the communication and people skills to inspire teams to bring their A-game. Ready to put your talents to work in our ServiceNow Practice?
The Business Process Consultant will be part of an Accenture team and will be accountable for delivering Industry Best Practice guidance working with customers to achieve their business outcomes in ITSM (IT Service Management).
This role will lead all process changes aspects of the project/solution delivery and maintain trusted advisor status with the customer throughout the engagement.
As a Business Process Consultant will be accountable to work with and advise clients on managing the business change required within the client’s organization.
Strong interpersonal skills, a customer focused approach and an ability to work with cross-functional teams is required to be successful in this role.
For now, all Accenture business travel, international and domestic, is currently restricted to client-essential sales/delivery activity only.
Please note: The safety and well-being of our people continues to be the top priority, and our decisions around travel are informed by government COVID-19 response directives, recommendations from leading health authorities and guidance from a number of infectious disease experts.
Here’s What You Need:
Minimum 5 years consulting experience in ITSM related process and tool implementation projects with ServiceNow
Minimum 5 years’ experience in process definition, improvement and re-engineering.
Minimum 5 years’ experience developing requirements documentation, project artifacts and process documents.
ITIL v4 Managing Professional or Strategic Leader Certification
Agile Scrum Product Owner Certification
Business Process Management (BPC) training/certification
Bachelor's degree (in Business or IT related field preferred) or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)
Bonus Points If:
ServiceNow CSA (Certified System Administrator) and ITSM Fundamentals Certifications.
Demonstrate excellent communication skills both verbal and written and presentation and facilitation skills.
Advanced MS Office skills (Word, Excel, Visio and PowerPoint)
Extensive experience in process management competencies.
Proven ability to work independently and as a team member
Strong experience in requirements gathering, story writing, test plan development and working on projects using agile methodologies and best practices.
Desire to add value to the client and Accenture above and beyond the role
Proven experience identifying solutions that align to ITIL best practices including defining and deploying “future state” ITSM Process for clients aligned to the ServiceNow platform.
Demonstrated ability in consulting engagements providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems by focusing on providing options which identify the pros and cons of those options and the risks and impacts of each option.
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