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Job Details

Capital One

Wire Authentication Services - Principal Associate

Business and Financial Operations


Full Time


New York, New York, United States

Locations: NY - New York, United States of America, New York, New York

Wire Authentication Services - Principal Associate

The mission of Enterprise Wire Operations (EWO) is to seamlessly facilitate each payment story with efficiency, expertise, appropriate risk awareness and due diligence. EWO has accountability for both inbound and outbound payment processing for multiple Lines of Business (LoBs) across Capital One. The Wire Authentication Services (WAS) team manages exception volume for customers ineligible for or otherwise unable to utilize preferred wire initiation channels. The functions of this team include manual wire initiation subject to dual review and the performance of customer callbacks, an upstream fraud screening strategy. EWO is seeking an experienced, results-driven, autonomous people leader to join the Wire Authentication Services team who is passionate about challenging the status quo. The individual in this role will lead WAS associates, while collaborating with leadership and numerous partners across the enterprise to deliver exceptional service while continually looking to transform the customer’s payment experience.

Duties and Responsibilities:

  • Responsible for leadership of WAS associates w/ hours of operation from 9am - 5:30pm eastern, Monday through Friday

  • Actively develop, manage and coach direct reports on a daily basis

  • Ensure processes are governed by comprehensive, documented procedures and management routines that are aligned with corporate policies, standards, and best practices

  • Act to ensure all service levels are met and exceeded.

  • Analyzes and evaluates operational procedures, recommends and implements modifications to improve quality and efficiency

  • Works with partner groups within product management and customer servicing groups across commercial, small business and retail lines of business to problem solve complex issues and drive process change

  • Manages department’s audit remediation efforts including establishing controls and securing approvals

  • Maintain process business continuity planning

  • Perform periodic self-audits to ensure compliance with internal and external procedures and regulatory requirements.

  • Ability to work in a rapidly changing environment where priorities may shift immediately

  • Demonstrate independence in solving complex problems

Basic Qualifications:

  • Bachelor’s Degree or Military Experience

  • At least 2 years of People Management experience

  • At least 2 years of Banking Operations experience

Preferred Qualifications:

  • At least 5 years of People Management experience

  • At least 2 years of Process Management experience

  • At least 2 years of Operational Risk Management experience

  • At least 1 year experience with LEAN

  • At least 1 year experience with Six Sigma management methodology

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).