Security Client Delivery Lead - REMOTE

We Are

Accenture Security helps organizations prepare, protect, detect, respond, and recover along with all points of the security lifecycle. Cybersecurity challenges are different for every business in every industry. Leveraging our global resources and advanced technologies, we create integrated, turnkey solutions tailored to our client's needs across their entire value chain. Whether we’re defending against known cyberattacks, detecting and responding to the unknown, or running an entire security operations center, we will help companies build cyber resilience to grow with confidence. Our team of the security sector’s brightest people uses the coolest tech to out-hack the hackers and help clients build resilience from within. We blend risk strategy, digital identity, cyber defense, application security, and managed service solutions to rethink the entire security lifecycle.

You Are

You’ve got the skills and experience to showcase the value of cybersecurity services while keeping clients engaged and apprised of the latest developments on the threat landscape. Day-to-day, you’re all about solving cybersecurity problems for clients and using your people skills to make sure everyone on your team is working cohesively. You also are comfortable working with sales teams to help transition clients from pre-sales to onboarding and supporting your client’s renewal cycles.

The Work

• Be a trusted security advisor for Accenture MxDR clients and support sales team with pre-sales activities and client renewals.

• Provide high-touch, personalized engagement within the scope of the MxDR Service to drive client delight and retention.

• Coordinate Accenture MxDR operations resources during delivery of MxDR Services to Accenture clients.

• Orchestrate and coordinate resources within Accenture to provide smooth delivery of MxDR.

• Monitor service reliability / availability and engage SOC resources to assist with client needs.

• Create and deliver regular executive business reviews to ensure client understanding of the value delivered by Accenture MxDR services.

• Act as a primary escalation point for clients to resolve any concerns or problems with MxDR services; Triage customer requests; Update clients on status.

• Drive internal initiatives to improve client satisfaction including working with product management on service enhancements.

• Provide training and knowledge transfer for MxDR clients during transition and delivery.

• Provide clients with relevant threat intelligence briefings & industry updates and initiate new Business Development opportunities.

• Identify opportunities to grow revenue and provide more Accenture-wide services to clients.

• Collaborate with account team and participate in the sales cycle through MxDR SOC tours and presentations to prospects.

• Post-sales delivery relationship management for assigned MxDR clients.

• Track and drive client renewals with Accenture account team.

For now, all Accenture business travel, international and domestic, is currently restricted to client-essential sales/delivery activity only.

Please note: The safety and well-being of our people continues to be the top priority, and our decisions around travel are informed by government COVID-19 response directives, recommendations from leading health authorities and guidance from a number of infectious disease experts.