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Job Details


AVP Billing and Service Management Reporting

Business and Financial Operations


Full Time

On Site


New York, New York, United States

Position: AVP Billing and Service Management Reporting

Job Location: NY, NJ, Aurora, Tampa

Role Summary

Reporting directly to the SVP of Regional Business, the AVP Billing & Service Management Reporting plays a key

leadership role in directing activities that support a variety of strategic initiatives for the organization as well as

providing critical business operations support. The key responsibility is to drive direct accountability for delivery of

transformational billing solutions for our Group Benefits customers. This position will also work closely across

Regional Business to redefine and operationalize management reporting to ensure we have capacity and associate

reporting aligned to execution of the business plan across all functions

Key Responsibilities

· Lead and empower a multi-function team to deliver value-driven business operations support aligned to key

strategic initiatives and critical business needs.

· Lead in partnership with the Vice President of Regional and Small Business (RBSB) Service and

Implementation, to ensure the capacity modeling and resource plan are fully aligned to the strategic focus

and day to day execution of the business.

· Overall accountability for the billing, remittance, and eligibility functions across group insurance. This

includes meeting all SLAs and broker/customer satisfaction with the billing & eligibility process.

· Empowered and expected to anticipate, identify, and resolve organizational/strategic issues. Lead and

facilitate strategic billing projects and initiatives to improve the customer experience. Overall responsibility

to drive solutions and implementation across functions.

· Responsible for budget for RBSB Service & Implementation, headcount / hiring requests, managing attrition

and communication for VP RBSB Service & Implementation.

· Ensure quality tools are applied across the organization to identify and implement controls of quality

assurance at the appropriate process points, to prevent or mitigate risk

· Oversight of budget projections and forecasts for Regional Business through strong collaboration with the

service and finance team. Analyze and present business assumptions, capacity models and growth


Leadership Competencies:

· Thinks Strategically – Sets direction aligned to the company’s strategy, applying external and global

perspective to meet local and global needs.

· Creates Partnerships – Authentically builds trusted relationships and collaborates across global, diverse and multi-functional teams to successfully drive business objectives. · Seizes Opportunity – Seeks new opportunities and ways to create balanced business growth while improving operational capabilities.

Rationale If New or Updated (significant change in scope), please describe the business need and/or how the role has changed.

There is a significant need to have one leader own strategic improvements and execution for billing and eligibility

across group insurance. In addition, the need to deliver a consistent approach to capacity and resource planning at

the local office is critical to support an aggressive growth plan.


Essential Business Experience and Technical Skills:

· 10 + years of experience in Insurance working with multiple functions

· Understanding of the Group Benefits space and Brokerage Business.

· Strong financial acumen

· Ability to develop strategic & trusted partnerships with internal & external partners

· Ability to work in fast paced environment

· Strong leadership skills and ability to motivate teams

· Strong Project Management skills

· Strong interpersonal and negotiation skills

· Strong collaboration skills, ability to partner across the enterprise.

· Excellent written and oral communication skills

· Strong analytic skills and ability to think strategically

· Expertise in Excel & PPT

· Undergraduate degree required, MBA or other advanced degree preferred

Global Grading: 14M

Openings -1

Recruiter-Bernadette Jones- [Register to View] MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.


MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

The wage range for applicants for this position is $151,000-201K. This role is also eligible for annual short-term incentive compensation and stock-based long-term incentives. MetLife offers a comprehensive benefits program, including healthcare benefits, life insurance, retirement benefits, parental leave, legal plan services and paid time off. All incentives and benefits are subject to the applicable plan terms.

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife. For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.