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Job Details


Product Owner

Business and Financial Operations


Full Time

On Site


New York, New York, United States

Product Owner


We are seeking a Product Owner (PO) who will be responsible for owning and executing key components of the product development process. This includes researching competitive features, creating user stories, writing acceptance criteria and coordinating activities across the development squads. This includes developing detailed work plans, running scrum product meetings, and communicating updates to stakeholders and assisting with any training upon completion, as needed. Responsibilities include developing strong relationships with key partners across the Upwise leadership team and beyond, including Design, / Engineering, Marketing, Legal/Compliance, DevOps teams, other POs, other program management resources, business intelligence resources, etc. The PO will participate in creating the Upwise future strategy and assist the Product team in developing and implementing the roadmap. 

The candidate must be passionate about our purpose, a proven change agent with the ability to build alignment across multiple stakeholder groups, and the proven ability to execute. Upwise launched in August 2021 and will iterates using an agile approach. It will be the Product Owner’s responsibility to support the Upwise squads, working side by side with dDesign and engineering Engineering to define and translate the customer needs and MetLife’s business objectives into a fully developed solution. The Product Owner will work closely with Upwise Product Managers, to assist with day-to-day tasks needed to ship the product.

This role will report to the AVP, Head of Digital Product Manager, Upwise Financial Wellness & Engagement (FW&E, and will work closely with the multidisciplinary team tasked with developing and operating the financial wellness digital platform and ecosystem. The Product Owner will be accountable for driving key deliverables within the sprints, including coordination of user testing, design, and development milestones to ensure deliverables are met across Upwise. 

Key Responsibilities:

Business and Operational

  • Working directly with Product Managers to develop and monitor key user metrics. 

  • Responsible for working closely with the onshore and offshore development teams

  • Assist in coordination of all squad activities and ceremonies including sprintg planning, grooming, demos, reviews, and stand-ups

  • Working within the agile processes, development of user stories, and detailed acceptance criteria

  • Provides support to Product leadership creating future release strategies and, roadmap planning

  • Consults with key internal partners across Content, Customer Success, Partnerships, etc. to develop best in class features and functionality across the Upwise user experience. 

  • Partners Collaborate with other areas across the Financial Wellness & Engagement organization and key partners to build strong working relationships and improve workflow and maximize efficiencies – including Global Technology & Ops, Upwise DevOps, Legal and Compliance teams 

  • Develop business cases for key platform components (e.g., user journeys) seeking opportunities to expand revenue drivers

  • Collaborate with FW&E leadership and stakeholders on day-to-day execution as well as long-term strategic direction  

People and Culture

  • Provide thought leadership to the internal team and drive focus on the product

  • Passion for financial wellness, an internal and external champion for the product  

  • Promote a culture of experimentation, and proponent for agile ways of working 

  • Mentor junior team members and motivate the broader team to acquire new skill-sets 

  • Effectively align resources to achieve key business priorities

  • Strong catalyst for change, ability to reimagine the way customers interact with MetLife

Candidate Qualifications:

  • 5+ years of related product experience, mobile software product experience preferred

  • Proven ability to operate in matrixed and cross functional teams

  • Successful track record in defining the strategic intent, and strong problem-solving skills

  • Strong analytical, complex problem solving, decision-making and strong leadership skills

  • Excellent communication – both verbal and written

  • Excellent planning and organization skills

  • Familiar with tools such as Azure Boards, Jira, Confluence, Figma, Adobe XD, and Miro

  • Undergraduate degree required, relevant additional degrees or courses preferred MBA or equivalent degree highly preferred

Global Grading: 12M

Openings -1

Recruiter-Bernadette Jones [Register to View] MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.



MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

The wage range for applicants for this position is $101-134K. This role is also eligible for annual short-term incentive compensation. MetLife offers a comprehensive benefits program, including healthcare benefits, life insurance, retirement benefits, parental leave, legal plan services and paid time off. All incentives and benefits are subject to the applicable plan terms.

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife. For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.