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Job Details


PSC, Patient Navigator (10:00am-7:00pm) - Multiple Positions

Business and Financial Operations


Full Time

On Site


East Hanover, New Jersey, United States

Job Description

Your Responsibilities:
By 2023, Patient Specialty Services [PSS] is projected to support over 1.4 Million patients. PSS provides mission critical support to Novartis brands by helping patients prescribed Novartis products with assistance to address any access challenges and get on medications needed to improve their health.

We have an incredible opportunity to formulate exciting new partnerships to deliver transformative patient services as we continue to build out our Patient Support Center (PSC). The PSS team is uniquely positioned to help support our goal of providing appropriate medications to twice as many patients twice as fast.

The PSC Reimbursement Team will support all franchises by providing omni-channel customer support and patient access. By leveraging workforce management, technology, and through staff retention and engagement, it will ensure strong appropriate alignment with PSS goals. The team is committed to helping customers by improving delivery of medication access information.
• If you are customer obsessed.
• If you are energized by leading teams of people through change.
• If you are motivated by measured outcomes.
You should consider joining the Novartis PSS Engagement Center.

The Patient Navigator provides education and reimbursement/case management support for healthcare providers and patients. Novartis Patient Support Patient Navigators are dedicated to supporting healthcare providers and patients throughout the reimbursement journey by providing ongoing education, support, solutions, and dedicated resources to help limit barriers that may hinder access to appropriate medications.

Under the general supervision of the Novartis Patient Support Center Team Manager, the Patient Navigator is responsible for customer service, support, education, outreach, and case management. The Patient Navigator will work interactively with internal teams, patients, healthcare providers, pharmacies, and payers. The Patient Navigator team will also support various reimbursement and patient assistance functions. The Patient Navigator will respond to all patient and customer/provider account inquiries.

This position does not involve the practice of nursing, provide clinical advice or counseling for the patient.

• The Patient Navigator interacts directly with patients and/or their caregivers via telephonic support and acts as a single point of contact and voice for patients.
• Works as a patient advocate, demonstrates compassion and coordinates access to therapies, conducts appropriate follow up and facilitates access to appropriate support services
• Collects and review all patient information, to the degree authorized by the SOP of the program
• Obtains insurance benefit information (as appropriate)
• Validates completeness of all required information and provides assistance to provider and/or patient
• Provides guidance to physician office staff and patients on how to complete and submit all necessary program applications in a timely manner

The pay range for this position at commencement of employment is expected to be between $80,000 -- $120,000 /year; however, while salary ranges are effective from 1/1/23 through 12/31/23, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.