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Job Details


ED, Access & Reimbursement - PSS Cardiovascular - East - Remote

Business and Financial Operations


Full Time

On Site


East Hanover, New Jersey, United States

Job Description

For six decades, we’ve been working to advance cardiovascular health by transforming the standard of care and bringing innovation to areas of high unmet need.

CVD is the #1 cause of death worldwide. In fact, CVD is responsible for more deaths than all cancers combined. And after a decade of decline, the number of deaths is on the rise again. Evidence suggests the pandemic led to the worsening of CV outcomes. This burden is likely to escalate and overwhelm society if we do not make significant changes to curtail the rising incidence. ASCVD accounts for 85% of CVD deaths and addressing key risk factors – such as elevated LDL-C and Lp(a) – can reduce the risk of heart attack and stroke.

Job Purpose:

The Executive Director, Access & Reimbursement is a remote field-based role that covers from the Eastern part of the United States.

The individual must live within the geography and must be near major metropolitan airport; Travel, as required, and potentially on short notice.

The Executive Director (ED), Access & Reimbursement is a remote-based role that serves as a national leader for regionally aligned, Novartis Disease Area Access & Reimbursement field teams. The ED is responsible for co-creating field execution and pull through strategies based on the overarching business strategy and is ultimately accountable for delivering high, pre-defined business impact for the Novartis Pharmaceutical Corporation (NPC). The ED will advocate and motivate regions to deliver consistent acceleration of aligned business objectives and impact, while consistently demonstrating openness for courageous conversations and performance management of their direct reports to enable and bolster a culture-forward team mindset. The ED should continually monitor sentiment on PSS-related customer experience and seek to improve by closely partnering with relevant field and headquarter-based associates.

EDs should represent NPC with the highest integrity in accordance with NPC Values and Behaviors. Close cross-functional partnerships and coordination within NPC (e.g., Patient Support Center, Customer Engagement, Marketing, Market Access, Public Affairs, State & Government Affairs, Trade, Specialty Pharmacy Account Management, and other applicable third-party affiliates) is required. The scope and scale of the role will adapt to meet the expanding needs of Novartis.

Your Key Responsibilities:
• Attract, coach and retain team of high performing Regional Directors and Access & Reimbursement professionals.
-Oversee the recruiting, interviewing, hiring, training, and staffing of the management and extended team.
-Provide frequent, ongoing performance feedback to all direct reports and foster a team-oriented, supportive working environment.
• Effectively translate pre-specified national strategy to a regional level to enable appropriate exquisite execution and pull through within you team. Motivate each region to align on national strategy and key business impact metrics.
• Continuously monitor field team operations and seek to identify opportunities to improve efficiencies and effectiveness at a regional and national level.
• Partner closely with Customer Engagement Team to ensure strong collaboration and coordination of field associate activities, business plans, and customer resolutions.
• Integrate with Novartis leadership and collaborate across multi-functional teams (Sales, Marketing, Managed Markets, Operations, Training, Legal, Compliance, etc.) to ensure collaborative and compliant approach to support field success.
-Develop a strong working relationship and consistently communicate with the Novartis Program Lead in HQ who acts as the liaison to patient programs and services.
-Elevate challenges, escalations, and/or delay in treatment initiation and continuation; closely partner with all matrix team members to resolve such issues.
• Identify opportunities to complement NPC capabilities to strengthen the ability for patients to have access to therapy.
• Collaborate with PSS Analytics to design reports and tools to monitor and achieve pre-specified business objective and aligned impact metrics.
• In addition to national team leadership and accountabilities on team performance, there will be functional leadership requirements to drive impact across the broader cross-portfolio of PSS Access & Reimbursement Teams (i.e., National Payer accountabilities, Specialty Pharmacy accountabilities, field systems and tools, training and team development, culture, compliance etc.).
• Maintain a deep understanding of NPC policies and requirements and perform all responsibilities with integrity and in a manner consistent with company guidance and prescribed Values and Behaviors. Handle Patient Identifiable Information (PII) appropriately (understand and ensure compliance with HIPPA and other privacy laws and regulations and internal Company compliance guidelines). This comes with the added accountability of ensure your teams are also adhering to NPC policies.

Customer-facing roles only: While Novartis does not require vaccination for Covid-19 or proof of a recent negative test result for Covid-19 at this time, employees working in customer-facing roles must adhere to and comply with customers’ (such as hospitals, physician offices, etc.) credentialing guidelines, which may require vaccination. As required by applicable law, Novartis will consider requests for reasonable accommodation for those unable to be vaccinated. This requirement is subject to applicable state and local laws and may not be applicable to employees working in certain jurisdictions. Please send accommodation requests to [email protected].

Commitment to Diversity & Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Accessibility and Reasonable Accommodations: Individuals in need of a reasonable accommodation due to a medical condition or disability for any part of the application process, or to perform the essential functions of a position, please send an e-mail to [email protected] or call +1 [Register to View] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.