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Job Details


Bilingual Customer Service Opportunity (Leading to Recruiting/HR role)

Business and Financial Operations

Equal Opportunity Representative/Officer

Full Time

On Site


Woburn, Massachusetts, United States


Job Summary: The Contractor Care Representative will manage the contractor experience by providing world-class customer service for external contractors with Aerotek. This individual will be responsible for providing service touch-points from offer accepted through the duration of the contractors work assignment and on. The Contractor Care Representative is responsible for ensuring our contract employees receive superior support in relation to all job-related questions, concerns or issues. The CCR will work with all appropriate Aerotek support groups and Recruiters to address contractor questions and requests. Such support groups include, but are not limited to: FSG, HR, Recruiters, Account Managers etc. This opportunity is entry level and has opportunity to move into a Recruiting or HR Field Support opportunity in the future.

Essential Functions:

  • Establish regular contractor service touchpoints: 1st day, 1st week, and every 30 days after. Touchpoints should be focused on seeking feedback from contractor on satisfaction of the assignment and applicability of job match.
  • Act as the main point of contact for contractor issues and concerns at select accounts and serve as the liaison between the contractor and leadership
  • Maintain thorough documentation on contract employees in applicant tracking system (Connected)
  • Refer contractors for any future rehire opportunities to the aligned recruiter with applicable job requirement / opening.
  • Generate referrals from relationships built with contractors (employees)
  • Act as a liaison between candidate and HR, CCR assists recruiters with the completion of contractor onboarding, as needed


Monday- Friday; 8AM- 5PM

Pay Rate:

$20.67/hour; eligible for a yearly bonus of $10,500 paid quarterly

(Totalling approximately $53,500 per year)

Minimum Education/Experience/Abilities/Skills:

  • High School Diploma, two years of applicable experience in customer service preferred
  • Bilingual in Spanish
  • Customer service
  • Business acumen
  • Computer skills / MS Office suite