Integrated Tech Academy - Message Ops (Microsoft 365 Cloud)

At CDW, innovation starts with our coworkers. Our tech visionaries are passionate about driving the IT industry forward with cutting-edge technology. If you’re looking to challenge yourself while attaining recognized industry certifications, and accelerate your career as a tech professional, let’s talk.

The primary purpose of this position is to participate in the CDW Academy program, which prepares employees to begin careers in Consulting, Engineering, or Managed Services with CDW. Employees will receive exposure to various business units and work on several teams, experience online and classroom learning, and develop soft skills to make them more impactful in front of clients. Additionally, employees will participate in shadowing and mentoring opportunities and hands-on technology training, all designed to help develop the necessary skills for an ultimate role as a member of our services organization.

Primary Duties & Responsibilities:

• Participates in a several month training curriculum at the CDW offices in the Chicago area:
  • Completing assigned rotations through various business units
  • Self-development and certification courses
  • Experience in a CDW Data Center
  • Practical exposure through on-the-job training which includes mentoring by a team of dedicated engineers and introduction to designing technology solutions for a client environment
• Learns and develops in all phases as a CDW Services Team Member, to include:
  • Systems design
  • Integration
  • Systems assurance
  • Project management
• Obtains satisfactory evaluations through progress reviews in order to advance in training program
• Develops a base level of technical and consulting knowledge, enabling performance of quality service for clients
• As an Analyst in the Academy program, you are required to successfully complete a 4 month training period in the Chicago, IL area. Relocation assistance to Chicago, IL is available.

Minimum Qualifications:

• Authorized to work for CDW in the United States; immigration sponsorship (H-1B, TN, etc.) is not currently available for this position
• One of the following:
  • BA/BS, including a concentration in Telecommunications, Computer Science, Engineering or a related discipline, OR;
  • Associate degree in Telecommunications, Computer Science, Engineering or related technology-focused concentration plus 1 year of relevant practical experience
  • One or more applicable technology-related certifications for Microsoft 365 for one or more of the following workloads: Exchange Online, Teams, SharePoint Online, OneDrive for Business, Azure AD, Defender, Endpoint Manager (Intune), M365 Security & Compliance.
• Ability to work select weekends and/or after hours when business needs arise
• Demonstrated ability to create knowledge articles, runbooks or other technical documentation
• Demonstrated presentation and communication skills
• Demonstrated ability to multitask and prioritize workload under tight Service Level Agreements in a fast-paced environment

Preferred Qualifications:

• Exposure to a Managed Services (on-going support and management services) environment
• Exposure to a Help Desk environment
• Knowledge of ITIL principles
• At least 1 year or equivalent experience migrating, configuring, managing or supporting Microsoft 365 tenant workloads and environments

Data Privacy and Security:

• All CDW employees are responsible to safeguard the information and information systems that they use or handle in the execution of their duties. Employees are obligated to know and perform their duties in accordance with CDW policies, standards, and procedures related to security and report security violations to the appropriate CDW authority.

• Participate at hire and annually in the Information Security Awareness training as well as other required training identified by the Human Resources department. Other data privacy and data security related regulatory training may be required based on your role or assignment.

Essential Functions:

This position exists to provide technical consulting solutions to customers and as such requires the ability to travel to and from customer sites and interact with customers on an ongoing and regular basis.

The above primary duties, responsibilities, and position requirements are not all inclusive.

COVID-19 Update:

CDW is committed to maintaining a workplace that is free of known hazards and to ensuring the safety, health, and well-being of coworkers and candidates for employment and their families, as well as the community.

CDW requires all coworkers be fully vaccinated against COVID-19, with the only exceptions being a documented, legally required medical or religious accommodation. Prior to starting with CDW, successful candidates will be required to: (i) be fully vaccinated against COVID-19 and provide CDW with proof of full vaccination; or (ii) apply for and receive a medical or religious-based accommodation to be exempt from the mandatory vaccination policy.