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Job Details

Turner Construction

Complex Claims Director

Construction and Extraction


Full Time

On Site


Omaha, Nebraska, United States

Position can be performed from any US company office location, with opportunity for office and remote work but preferably in Omaha, NE.

Position Description:

Lead and manage high exposure complex construction claims, including but not limited to professional liability, builders’ risk, subcontractor default, environmental/pollution, and general liability claims from initial notice through claim closure, including subrogation and litigation.

Essential Duties & Key Responsibilities:

  • Manage specialty complex and high exposure insurable claims including but not limited to professional liability, builders’ risk, subcontractor default, payment and performance bonds, general liability, professional liability, and environmental/pollution claims.
  • Demonstrate thorough understanding of insurance policies and their impact on rights to recovery and provide insight to maximize recovery.
  • Provide direction to Clients’ in-house legal and project claim team including project controls strategies as required by each specific claim type.
  • Identify and communicate to Clients potential risks and implement mitigation strategies to reduce risk impact.
  • Collaborate and present recommendations for claim strategies and recoveries with Clients.
  • Foster relationships and build partnerships with senior leaders for our Clients, brokers, insurance companies and
    adjusters across lines of insurance.
  • Identify and manage advanced issues and address policy and business challenges with responsible carriers.
  • Serve as subject matter expert on all lines of insurance and serve as contact to Client teams and Client senior leadership.
  • Provide subcontractor default project controls, including replacement subcontractor strategies, recovery of stored materials, lien holder negotiations, union nonpayment guidance, recovery through rights of offset covered under subcontract agreements.
  • Understand various other lines of insurance of third parties for risk transfer, including corporate policies and possible additional insured status for our clients.
  • Guide and strategize with outside counsel on coverage issues and simplify issues for business partners.
  • Provide claim expertise to maximize recoveries associated with insurable and non-insurable losses and provide guidance and coordination with legal counsel for associated subrogation litigation.
  • Assess claims and perform thorough and complete investigations, including use of interviews, expert retention, site reviews, and document review, and provide guidance on each claim.
  • Contribute to legal strategies and document production requests for litigation and mediation. Review documents to ensure proper documentation limited to the request.
  • Lead claim review process with insurers. Ensure compliance of claim handling protocols and establish anticipated losses and carrier reserves.
  • Develop and facilitate national training for strategies and procedures leading to the resolution of claim related matters.
  • Deliver timely feedback to Client claim team to expedite claim submissions, recoveries, and closure.
  • Negotiate monetary settlements and coverage disputes with insures to maximize coverage for client.
  • Initiate claim reporting and associated updates through Origami software system.
  • Manage bi-annual on-site third-party audits of Procurement practices as they relate to managing risk for subcontractor default insurance programs across U.S. locations.
  • Other activities, duties, and responsibilities as assigned.

Turner is an Affirmative Action and Equal Opportunity Employer minorities / females / veterans / individuals with disabilities/ sexual orientation / gender identity. VEVRAA Federal Contractor


  • Bachelor’s degree required, Juris Doctor (JD) degree preferred, and a minimum of 12 years of experience in construction insurance, risk management, or claims with concentration on construction industry; or equivalent combination of education, training and/or experience
  • Knowledge of construction terminology, costs, scheduling, engineering principles and techniques, and various building systems
  • Knowledge of construction related estimating, procurement, accounting, and cost control procedures
  • Knowledgeable of relevant insurance and claims laws and legal principles
  • Construction industry or related risk management experience, highly preferred
  • Experience working with subcontractor default, general liability, builders’ risk, professional liability, and pollution claims
  • Strong understanding of contracts and insurance documents
  • Strong process and critical thinking skills with sound judgement decision-making
  • Analytical and adept at processing and breaking down data into actionable information
  • Strong organizational management skills, capable of directing, managing, and developing teams
  • Self-starter with strong project management skills and capable of managing concurrent complex projects and tasks successfully to completion
  • Strong interpersonal and team building skills with ability to work across organizational levels, both internal and external
  • Professional written and verbal communication with effective presentation skills and ability to translate complex concepts for various levels of comprehension
  • Proficient in computer skills and Microsoft Office suite of applications
  • Regular travel 30% required: travel modes include air, train, vehicle, and international travel as needed

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel objects, tools, or controls; and reach with hands, talk, and hear. The employee frequently views a computer monitor and frequently uses a computer keyboard. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is regularly required to be mobile, and the employee regularly travels both short and long distances via a variety of conveyances. The employee occasionally performs work on-site at construction work sites, office locations, and/or off-site venues. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works in an office or remote setting. The noise in the work environment is usually quiet to moderate in an office setting. While performing the duties of this job, the employee may occasionally work at construction work sites where the employee is exposed to moving mechanical parts, high precarious places, fumes, or airborne particles, outside weather conditions, and risk of electrical shock. The noise in the construction work environment is usually moderate to loud. The employee is required to work in compliance with company safety policies, procedures, and applicable laws.

Stratus Risk Management Associates, LLC is an Equal Opportunity Employer
Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity
VEVRAA Federal Contractor

The salary range for this position is estimated to be $150,000 - 200,000 annualized.