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Job Details


TS/ SCI Account Management Technician




Washington, Washington DC, United States


Job Description:

Department of Defense Account Management and front-line technician working onsite within a Customer Sensitive Compartment Information Facility, SCIF.

Primary Responsibilities

  • First level contact representative responsible for overseeing user account assignment and implementation in a time sensitive work environment.
  • Assist users to ensure account access and maximize uptime to application.
  • Primary interaction with customers will be through written communication: e-mail, chat capabilities, or application portal.
  • Continuous Improvement environment where technicians will be expected to verify user experiences and provide input to refine processes that will improve customer experiences and drive increased application adoption.
  • Performance is measured by individual contribution and quality of work as well as team interaction and collaboration.

Basic Qualifications

  • US Citizen who can maintain required DoD Security clearance.
  • Must have or be able to reactivate a Department of Defense Top Secret/Sensitive Compartmentalized Information clearance, DoD TS/SCI
  • High School diploma or GED with 3 years professional work experience
  • Proficient in creating technical documentation & diagrams using Visio or similar
  • Ability to work in a Sensitive Compartment Information Facility, SCIF.
  • Available to work non-standard business hours including weekends or holidays as needed.
  • Prior work experience in a customer service or help desk environment
  • Willingness to adhere to Federal COVID mandates.

Preferred Qualifications

  • List additional skills and experience
  • Prior SCIF work experience.
  • Active or ability to reactivate a DoD TS/SCI Counterintelligence Polygraph clearance, DoD TS/SCI with CI poly.
  • Bachelors degree with 1-3 years professional work experience
  • Industry certifications such as ITIL V4, CompTIA A+, or related
  • Experience working in and contributing to a Continuous Improvement work environment
  • Prior experience working in high energy and fast paced work environment
  • Someone who thrives in a team atmosphere and can keep their cool when work volume surges

Pay Range: