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Job Details


FHA Customer Service Representative - Mortgage Servicing



Full Time

On Site


Indianapolis, Indiana, United States


Job Description:

Leidos is seeking full time Customer Service Specialists with mortgage servicing background to join our onsite contact center in our Indianapolis, Indiana office. As a Customer Service Specialist, you will make a difference in the lives of others, while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures.

Our Customer Service Specialists back the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their mission to create strong, sustainable, comprehensive communities and quality affordable homes for all.

Come join our rapidly growing team and enjoy these benefits:

  • Access to benefits on day one including medical and dental insurance, 401K, Life, AD&D, Voluntary Disability plans

  • Paid Time Off (PTO) accrued based on Leidos policy, up to 3 weeks per year

  • Ten paid holidays per year

  • Ongoing training to promote your success

  • Tuition reimbursement based on Leidos policy

  • Discounted Leidos stock purchase and other Employee Discounts

  • Voluntary overtime may be available based on business needs

As a Customer Service Specialist, you will:

  • Provide excellent customer service, answering a variety of calls and emails from the mortgage servicing industry and the public on FHA guidelines and procedures

  • Use your knowledge of mortgage servicing to locate answers in a knowledge database to acknowledge client’s requests

  • Follow standard operating procedures for various topics, systems, and contact channels

  • Document all of your contacts in a database

  • Keep up to date on FHA mortgage processes and procedures

To be a successful Customer Service Specialist, you will possess:

  • The capability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clients

  • Excellent time management skills and dependability

  • Strong verbal and written communication skills

  • The ability to work the 8-hour closing shift, Monday through Friday between 11am to 8pm Eastern Time, based on business needs.

Requested Education and Background:

  • High School diploma or GED

  • At least two years mortgage servicing work history (i.e. loan servicing specialist, loss mitigation specialist) plus an additional year of customer service or contact center background

  • Will be able to obtain a Public Trust Security clearance, which includes a credit check and background investigation

Desired Qualifications:

  • Contact center (omnichannel) work history

  • Bilingual (Spanish/English), verbal and written

  • FHA background

*This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefit. Leidos will ensure that all provisions are met through their wages and benefits. *

** The rate range for this position is $18 to $22 per hour, but may be higher based on actual work history and skills.**


Pay Range:

Pay Range - -

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.