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Job Details


Desktop Support Specialist (Mid Level)



Full Time

On Site


Washington, Washington DC, United States


Leidos Digital Solutions, Inc. has an opportunity for Desktop Support Specialist individual to join our IT Services Team, supporting Members and their staff in the U.S. House of Representatives. This is for you, if you have an interest in joining a dynamic and respected team of individuals who provide unmatched IT Support. You will work in a fast-paced and diverse environment, enjoy some flexibility in work arrangements, and will have a management team that encourages your career development and growth.

Primary Responsibilities

  • Respond to end user requests as a first line of technical support, gathering information to resolve the issues, and/or assisting others in the resolution of the problem in a timely, accurately, and professional manner.
  • Install, upgrade, and support all company desktops/laptops/Mac, mobile devices, printers, and other infrastructure.
  • Ensure all client machines adhere to our standards and security protocols
  • Administer and support cloud services including but not limited to O365, Zoom etc
  • Maintain accurate IT Asset Management records.
  • Provide administrative support to user account creation and maintenance to include granting user permissions, resetting passwords and unlocking accounts.
  • Maintain desktop images using imaging solutions
  • Use a best practice approach to provide in-depth and expert knowledge for medium complexity technical areas.
  • Provide regular communication to management and others, including explanation of practices and methods used.
  • Obtain and apply knowledge of the customer environment (policies, standards) and technical domain standards (theories, concepts).

Basic Qualifications

  • Bachelor’s degree and a minimum of two (2) + years of relevant experience.
  • Currently have your A+ Certification.
  • Two (2)+ years of experience providing deskside IT customer support and Active Directory User & Account Administration experience.
  • Two (2) + years of experience repairing and/or upgrading PC hardware.
  • Must have two (2) + years of experience enrolling iOS and Android mobile devices in an enterprise environment utilizing MDM tools.
  • Must have two (2) + years of experience supporting Windows OS and O365 in an enterprise environment.
  • Must have 1+ year of experience supporting Macintosh.
  • Demonstrated work experience supporting VIP/executive level customers and directly interfacing with customer stakeholders.
  • Ability and willingness to work a flexible schedule to support occasional after hours/weekend projects or critical support functions (almost all after hours work is performed via telecommute).
  • Ability to successfully obtain a minimum of a Public Trust Waiver prior to your start as well as the ability to obtain and maintain a LDSI U.S. House of Reps Public Trust Suitability Determination for the duration of this position

Please Note: Must be able to work onsite in Washington, DC, 5 days a week 9m-6pm. This is subject to change based on Leidos, customer, and local government policy related to Pandemic Remote Work.

Preferred Qualifications

  • Bachelor’s Degree in an Information Technology or Computer Science discipline.
  • Three (3)+ years of experience providing deskside IT customer support and Active Directory User & Account Administration experience
  • PC imaging experience
  • Experience with Remote SecurID Access (RSA) technology.
  • Experience working in a federal government environment.

Target salary is 60K-65K annually.

Leidos is a Fortune 500™ company aimed at embracing and solving some of the world’s most pressing challenges. We value and support the well-being and mobility of our employees with competitive benefit packages, complementary e-learning training, work-life flexibility, an exciting [Register to View] target="_blank">External Referral Program, and a diverse, inclusive and ethical work place. In fact, in 2020, Leidos was ranked as one of the “[Register to View] target="_blank">World's Most Eth

Pay Range:

Pay Range $54,600.00 - $84,000.00 - $113,400.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.