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Job Details

University of Arkansas

Health Services Receptionist (HSR)



Part Time

On Site


Little Rock, Arkansas, United States

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Type of Position:Clerical

Workstudy Position:

Job Type:Fixed Duration of Project/Grant (Fixed Term)
Work Shift:

Sponsorship Available:

Institution Name: University of Arkansas at Little Rock

The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible, quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock, we prepare our more than 8,900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission, UA Little Rock is a driving force in Little Rock's thriving cultural community and a major component of the city and state's growing profile as a regional leader in research, technology transfer, economic development, and job creation.

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

If you have a disability and need assistance with the hiring process please contact Human Resources at [Register to View] .

For general application assistance or if you have questions about a job posting, please contact Human Resources at [Register to View] .

Department:Counseling and Health Services

Department's Website:
Summary of Job Duties:The Health Services Receptionist (HSR) position is responsible for a wide range of tasks which ensure the Office of Health Services functions effectively and efficiently. The HSR position is responsible for maintaining a professional, customer-friendly environment where patients feel comfortable. He/she will greet patients; help them check-in and complete any required forms; and answer questions. In addition, the HSR is responsible for answering a multi-line telephone; scheduling appointments using the electronic medical records system, Medicat; verifying insurance benefits; and submitting insurance claims to the third-party insurance billing provider. Understanding HIPAA regulations and patient confidentiality are essential to this position. Specific job responsibilities are listed below. This is a part time (50%) benefits eligible position. This position is governed by state and federal laws and agency/institutional policy and is funded through June 30, 2022.

Required Education and/or Experience

The formal education equivalent of a high school diploma; plus four (4) years of experience in healthcare or insurance billing or a related field.


Preferred Education and/or Experience

Associates Degree; prior experience with an Electronic Medical Record system, UA Little Rock software applications such as Banner, Workday, and BOSS, and verifying insurance benefits.

Job Duties and Responsibilities


  • Submit claims to the third-party insurance billing provider;
  • Collaborate with the Assistant Director to resolve issues with returned/incomplete claims;
  • Collect appropriate fees for clinic services and provides a written receipt for each transaction;
  • Reconcile Departmental Deposits;
  • Review students’ accounts in BOSS for holds that would prevent posting charges; notify the students;
  • Post clinic charges to students’ accounts in BOSS Maintains vaccine inventory and records immunizations in the AR Department of Health immunization database.


  • Maintain strict confidentiality of patient information per State and Federal HIPAA regulations;
  • Follow all HIPAA guidelines and office policies relating to the operation of a medical clinic;
  • Answer phones;
  • Schedule appointments;
  • Send appointment reminders;
  • Reschedule and cancel appointments;
  • Respond to medical record release requests;
  • Scan documents into patient records;
  • Receive deliveries; sort and distribute incoming mail;
  • Complete travel authorizations and reimbursement forms for Health Services staff;
  • Verify health insurance benefits and accurately documents findings;
  • Submit Worker’s Compensation paperwork to the AR Worker’s Compensation Commission.

Customer Services

  • Maintain a professional, customer-friendly environment;
  • Ensure front lobby is clean and inviting;
  • Interact well with other staff members.
  • Using the WebIZ database, researches immunization records for students who are unable to locate their records;
  • Verify student and employee eligibility for services;
  • Report influenza-like-illnesses weekly to the Centers for Disease Control;
  • Using Workday, enters time worked and requests time off;
  • Other duties as assigned.

Knowledge, Skills, and Abilities

  • Proficient in the English Language;
  • Exceptional customer service/interpersonal communication skills;
  • Excellent time-management skills;
  • Ability to multi-task;
  • Knowledge of current HIPAA rules and regulations including patient confidentiality;
  • Proficient in the use of computers, including the use of Microsoft Office applications.

Salary Information:

Required Documents to Apply:

Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume

Optional Documents:

Additional Information:

Recruitment Contact Information:

Harold Mike Kirk, Director of Counseling and Health Services,

All application materials must be uploaded to the University of Arkansas System Career Site [Register to View] target="_blank">[Register to View]

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:Criminal Background Check, Financial Credit Check, Sex Offender Registry, Substance Abuse Testing

The University of Arkansas at Little Rock is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas at Little Rock is an equal opportunity employer committed to a diverse workforce.

The University of Arkansas at Little Rock is an equal opportunity, affirmative action employer and actively seeks the candidacy of minorities, women, veterans, and persons with disabilities. Under Arkansas law, all applications are subject to disclosure. Persons hired must have proof of legal authority to work in the United States.

Constant Physical Activity:Hearing, Manipulate items with fingers, including keyboarding, Sitting, Talking
Frequent Physical Activity:Hearing, Walking
Occasional Physical Activity:Standing
Benefits Eligible:Yes