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Job Details

University of Arkansas

Student Success Instructor and Student Advocate



$40,000.00 - $40,000.00


Full Time

On Site


Fayetteville, Arkansas, United States

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Type of Position:

Faculty - Non-Tenure

Workstudy Position:


Job Type:


Work Shift:

Sponsorship Available:


Institution Name:

University of Arkansas, Fayetteville

Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance Arkansas and build a better world through education, research and outreach by providing transformational opportunities and skills, promoting an inclusive and diverse culture and climate, and nurturing creativity, discovery and the spread of new ideas and innovations.

The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.

As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.

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CLSS | Student Success Center

Department's Website:

Summary of Job Duties:

The Student Success Center at the University of Arkansas is seeking a creative, self-motivated, energetic individual to join our student-centered team.

The Student Success Instructor and Student Advocate will teach one and two-hour Student Success courses; serve as a student success coach and advocate for students who are referred to the Student Success Center and a program advisor for at least 120 Student Success program participants. This role in particular will work within the Student Success Activities program and will conduct student outreach efforts based on data from the UA's early alert systems, e.g., UASuccess flags, attendance data, UACares referrals, and Blackboard grading information.

Essential job duties:

Maintains regular contact with students in their outreach network.

Assists with data collection and implements assessment of reactive outreach strategies.

Creates and manages alerts in the Starfish retention system.

Maintains an effective communication system with students.

Reviews academic standing of students for possible intervention, support, and referrals.

Awareness of unique advocate and coaching needs of diverse sub-populations of students.


Minimum Qualifications:

  • An earned master's degree at the time of teaching appointment from a nationally recognized and accredited higher education institution

  • At least two years of experience coaching, supporting, or mentoring college students

  • Experience with presentations and/or teaching

  • Experience working with a diverse student population

Applicable equivalencies may be considered.

Preferred Qualifications:

  • At least four years of experience working one-on-one with students, preferably with academic success coaching

  • Experience in working with a wide variety of campus professional staff and/or faculty

  • Ability to create promotional items and/or effective student outreach and nudge campaigns

  • Excellent organizational skills, customer service, and a professional manner

Knowledge, Skills and Abilities:

  • Effective interpersonal skills and collegiality

  • Excellent communication skills both oral and written

  • Ability to adjust to changing program goals and workflows

  • Computer software knowledge of Microsoft Office, Starfish, and PeopleSoft with the ability to easily learn other software programs and technology as needed

Salary Information:


Required Documents to Apply:

Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume

Optional Documents:

Proof of Veteran Status

Recruitment Contact Information:

Danielle Dunn, Director of Student Success Activities,

All application materials must be uploaded to the University of Arkansas System Career Site [Register to View]

The University of Arkansas is an equal opportunity, affirmative action institution. The university welcomes applications without regard to race/color, sex, gender, pregnancy, age, national origin, disability, religion, marital or parental status, protected veteran or military status, genetic information, sexual orientation, gender identity or any other characteristic protected under applicable federal or state law.

Persons must have proof of legal authority to work in the United States on the first day of employment. All applicant information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:

Hearing, Manipulate items with fingers, including keyboarding, Repetitive Motion, Talking

Frequent Physical Activity:


Occasional Physical Activity:


Benefits Eligible: