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Job Details


Comcast Corporation

Executive Director, Digital Technology Strategy, Internal

Executive

All Executive

Full Time

On Site

No

Philadelphia, Pennsylvania, United States

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Comcast’s Corporate Internal Communications team creates and executes the internal communications strategies that support the business and culture of our exciting and growing Fortune 50 company. We are looking for a seasoned leader with a strong digital communications and technology background to support the Internal Communications function as it maintains and evolves our digital communications ecoystem, including the Intranet, broadcast email tool, video delivery system and Search. This person will work in close partnership with our IT organization and our content/editorial teams to ensure we deliver strategically and thoughtfully against the requirements of the Internal Communications function.

Job Description

Specific Responsibilities Will Include:

  • Provide leadership of the digital internal communications strategy which includes evolving the recently relaunched Company Intranet and optimizing and measuring performance across all channels.
  • Expertly manage the evolution of our digital ecosystem of communications platforms and capabilities, including our Intranet (mobile and desktop experience), broadcast email platform, enterprise search platform, video hosting and delivery capability, internal social platform, and O365 integration.
  • In close partnership with IT, continue to envision and optimize how we are strategically using Search and AI to enhance the reach of our communications.
  • In close partnership with IT, develop solutions to enable communicators to better target content and reach a specific employee audience.
  • Continue to evolve our metrics and analytics capabilities to deliver actionable insights about user behavior on our platforms. Scale our metrics and analytics tools to support field and division level communicators.
  • Work with other areas of the business (IT, Human Resources, etc.) and communications partners to scope and develop a more holistic digital experience for our employees.
  • Stay current on industry trends and technological developments, sharing information and best practices to inform communications professionals and evolve our digital communications strategy.
  • Expertly plan and manage an annual communications technology budget and allocated resources.
  • Have experience partnering closely with IT organizations to drive technology implementations with a strong understanding and background in the strategic, tactical and operational needs of a communications function.
  • Lead other special projects, as needed by senior leadership.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.

Ideal Candidate Profile:
S/he must be a self-starter who thinks strategically and can handle multiple tasks simultaneously with efficiency and effectiveness. S/he must be an excellent digital communications and technology leader who can think strategically and who can work across multiple departments (including headquarters and field teams) to facilitate consensus and buy-in. S/he will have a keen and creative digital communications intuition, strong interpersonal skills, and strong presentation skills.

In addition, we seek:

  • Minimum 15+ years’ experience in a digital communications leadership role. Additional communications experience (beyond digital) a plus.
  • Superior management skills and ability to influence and engage leadership, direct, and indirect reports and peers.
  • A savvy, smart, efficient, fast-working, results-oriented creative technology leader.
  • Role is hands-on with need to think strategically and execute.
  • Exceptional oral, interpersonal, and presentation skills and the ability to effectively interface with senior management.
  • Energetic, flexible, collaborative, highly creative, and proactive.
  • Excellent judgment and creative problem-solving skills, including negotiation and conflict resolution skills.
  • Ability to make decisions in a fast-paced, evolving environment and anticipate future needs and trends.
  • Experienced people manager, particularly in a matrixed environment.

Education: Bachelor’s Degree in a technology or communications-related field is required. Experience or training in quantitative and qualitative research methods required.

Employees at all levels are expected to:

  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years +

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the [Register to View] on our careers site for more details.