Job was saved successfully.
Job was removed from Saved Jobs.

Job Details

Quest Diagnostics

Rep, Customer Care I



Full Time

On Site


Tampa, Florida, United States

Handle all inbound customer inquiries and place outbound calls to clients in accordance with call log procedures and policies.

  • Handle all customer inquiries regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties to provide superior service.
  • Report laboratory results to clients and patients using established protocols.
  • Document reporting or call history in required format and maintain complete and accurate records.
  • Contact the client to resolve routine matters related to patient testing and result reporting.
  • Report client concerns using established protocols.
  • Provide education and guidance to clients about Quest Diagnostics lab processes.
  • Escalate issues as appropriate using established protocols.
  • Other duties as assigned. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.


Required Work Experience:


Preferred Work Experience:

Previous medical or customer service background preferred.

Physical and Mental Requirements:

  • Ability to sit for long periods of time.
  • Repeating motions that may include the wrists, hands and/or fingers. (Typing)


  • Proper telephone etiquette to handle customer inquiries.
  • Basic knowledge of operating office equipment.
  • Understand the importance of Quality Service and how it is measured.


  • Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers.
  • Must be able to work in a team environment.
  • Proficiency in basic computer skills (Word, Excel, Outlook)
  • Ability to multi-task and work in a fast-paced environment.
  • Strong organizational skills.
  • Ability to analyze and solve problems.
  • Good listening skills.
  • Ability to maintain professional and tactful manner in stressful situations.
  • Ability to deal with client information in a confidential manner.

High School Diploma or Equivalent(Required)