Technical Service Delivery Engineer

Responsibilities

We
will be recruiting for several openings for this position. We are seeking
candidates to support various locations, including our northern and southern clinics in the Santa Barbara,
San Luis Obispo, and Irvine areas.

The
Technical Service Delivery Engineer will provide support for various networked
components, workstations, and printers. In this role, you will be
responsible for the implementation and support of a 24 x 7 environment for
networked equipment, workstations, printers, and related software.
Your role will also include supporting information technology build,
installation, performance monitoring, optimization, troubleshooting and
maintenance.

As
part of this role, you will be expected to participate in the rotational
after-hours 24x7 on-call support and perform other assigned tasks as needed by
departmental requirements.

REQUIRED:

• 5+ years of IT experience in a large, enterprise setting (hospital setting - community, academic medical center, etc. - preferred)
• Knowledge of DNS, DHCP, WINS and TCP/IP
• Hands-on data networking skills
• Experience in using network protocol analyzers and sniffers
• Working knowledge of Voice/VoIP and Wireless platforms
• Experience and knowledge of wireless standards and Aruba wireless controllers
• Experience using troubleshooting tools: traceroute, ping, mtr, nmap, netstat, ipconfig/ifconfig, iperf
• Knowledge of Microsoft Windows 7 and above and Microsoft Office products (O365, Office 2016, Outlook, Exchange and OWA)
• Understanding of project plans, presentations, procedures, diagrams and other technical documentation
• Demonstrated ability to write clear, precise, detailed, comprehensive, and grammatically correct letters, memos, reports, policies and procedures
• Understanding of various Desktop Management Systems such as anti-virus software, patch management and software delivery
• Knowledge of standard desktop imaging; MDT, ISO's, and SCCM
• Knowledge of VPN remote software and RDP setup
• Understanding of ITIL overview and tier structure support using ticket tracking system
• Knowledge of telecom technology and basic troubleshooting with telecom endpoints
• Ability to walk comfortably for a minimum of three hours a day
• Must have a valid driver's license and reliable transportation

PREFERRED:

• Understanding of Microsoft Networking and Active Directory
• Knowledge of desktop ticketing system
• Knowledge of cloud computing
• Knowledge of virtualization technologies (Citrix XenApp, XenDesktop, VMWare, HP Device Manager)
• Knowledge of IT Security applications (Cisco AMP, Aruba OnGuard, DUO, Checkpoint Encryption and USB Whitelisting)
• Must be able to lift up to 30 lbs.

UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.