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Job Details

Senior IT Infrastructure Engineer

Installation, Maintenance, and Repair


Full Time

On Site


Rugby, North Dakota, United States

Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home.

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.

Department Overview

The IT Infrastructure Engineer is responsible for 3rd line operational support of the IT Infrastructure alongside enabling the development of services as an SME for key technology components working with the IT Architects and other specialists.

Job Description

Please note this role can be hybrid with a mix of office and home working.

Key Responsibilities and Accountabilities:

  • Support the operation core IT Infrastructure systems such as Storage (SAN), Backup, Server hardware, Linux/Unix OS, f5 loadbalancers

    • ensuring they are patched in line with support and security requirements

    • ensuring they are monitored and managed to meet required performance and capacity levels

    • ensuring they are resilient and available to underpin the business defined uptime SLAs

    • as a 3rd line specialist, support the diagnosis and resolution of complex technical issues escalated via 2nd line support or directly through analysis of the system performance and behaviour

  • Develop existing and new services to meet business requirements

    • Propose and develop continuous improvement plans for existing services

    • Support the development of operational roadmaps for existing services

    • Work closely with other key staff, including the Infrastructure Architects, on the development of new services

    • Support the testing and operational acceptance of new services and service changes ensuring that tests are developed and implemented to allow effective service delivery

    • Engage with the immediate team, and more widely as required, on Knowledge Transfer and training activities to reduce risk of individual members of staff being single points of failure

  • Support and implement the IT development and service management processes, as required, including Design, Incident, Change, Release, Problem and Capacity and Availability Management

  • Comply with other corporate policies and processes as defined

  • Support the Head of IT Infrastructure with Vendor and Supplier technical performance and management reviews

  • Act as an external ambassador, representing and promoting Motorola Solutions to customers and suppliers through all relevant contact

  • Support the production of reports relating to the IT Infrastructure team and service performance.

Basic Requirements

Core Competencies:

  • Able to demonstrate the key cultural principles of the organisation in terms of Collaboration with others, Achieving Service Targets and driving Continuous Improvement

  • Self-driven, results-oriented with a positive outlook, keen for new experiences and responsibilities with a clear focus on high quality and operational efficiency

  • A natural forward planner who critically assesses own performance and is proactive and self-driven in achieving goals and objectives

  • Mature, credible, a team player and comfortable in dealing with key stakeholders of the role. i.e. Reliable, tolerant, approachable and determined

  • Empathetic communicator, able to see things from the other person's point of view

  • Well-presented and business-like. Sufficiently mobile and flexible to travel up to a few days a month within the UK

  • The individual must be comfortable with cultural transformation

  • A natural problem solver and logical thinker

Technical Expertise:

Academic and Technical Qualifications:

  • Degree in an IT related discipline or substantial relevant experience

  • ITIL v3 foundation Desirable

Other technical expertise, experience and knowledge:

  • Significant experience in the design, implementation and operation of critical IT infrastructure services in an enterprise environment

  • Significant experience of developing and supporting core IT Infrastructure components such as:

    • Enterprise Storage and SAN technologies

    • Enterprise Backup solutions

    • Server Hardware

    • Linux / Unix operating systems

  • Experience of the broader set of infrastructure technologies such as: f5 loadbalancers, databases (Oracle, MySQL, Postgres), VMWare virtualisation, Infrastructure management and monitoring applications

  • Extensive industry experience working in Technical Support teams demonstrating an analytical approach to solving complex problems

  • Demonstrable ability to show technical leadership, working closely with the IT Architects, to design and deliver new solutions supporting the creation of clear requirements and production of low level design and technical documentation

  • Demonstrable ability to identify IT Infrastructure service improvements to benefit stability, operational efficiency or user experience

In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you’ll get:

  • Competitive salary and bonus schemes

  • Two weeks additional pay per year (holiday bonus)

  • 25 days holiday entitlement + bank holidays

  • Attractive defined contribution pension scheme

  • Private medical insurance

  • Employee stock purchase plan

  • Flexible working options

  • Life assurance

  • Enhanced maternity and paternity pay

  • Career development support and wide ranging learning opportunities

  • Employee health and wellbeing support EAP, wellbeing guidance etc

  • Carbon neutral initiatives/goals

  • Corporate social responsibility initiatives including support for volunteering days

  • Well known companies discount scheme

'We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.’


We’re dedicated to designing and delivering the mission-critical ecosystem our public safety & enterprise customers refer to as their lifeline - mission-critical communications, software, video and services. Our drive for continuous innovation and partnership with our customers enables them to be ready - in the day-to-day moments, and in the moments that matter most.


Travel Requirements

Under 10%

Relocation Provided


Position Type


Referral Payment Plan