Job Details
Labcorp (Drug Development)
Medical Technologist/Medical Technician Customer Service Support Represenative
The Hospital Services Program is designed to provide our clients with one point of contact for all their needs. Patient care, timely problem investigation and timely communication to our hospital clients are at the core of the program. The team member in this position would investigate and provide timely resolution to all client issues while maintaining proper documentation so that patient care is not compromised. This team member would take ownership of all issues identified, communicate with internal and external clients as needed, and follow each issue until completion.
This position is Monday - Friday 8am - 5pm.
Requirements:
- Associate's or Bachelor's degree in Biology, Chemistry, Medical Technology or a related science
- Minimum 1 year of clinical laboratory testing experience is required
- Previous experience in a customer service role; preferably in healthcare
- Experience working in a contact center/call center environment is a plus
- Knowledge of Microsoft Office suite is required
- Experience with [Register to View] and/or Laboratory Information Systems is preferred
- Strong verbal and written communication skills and excellent ability to listen and respond
- Must be courteous with strong customer service orientation
- Excellent multitasking abilities required
- Strong flexibility and the ability to manage and adapt to changing priorities quickly
- Bilingual in English and Spanish highly desirable
Labcorp is proud to be an Equal Opportunity Employer:
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, age, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.
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