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Job Details


Operations Support Supervisor-Jacksonville

Office and Administrative Support


Full Time

On Site


Jacksonville, Florida, United States


Who are we? We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

Why Us

We believe in cultivating an environment that breeds opportunity and encourages people to be the best version of themselves. Our team members see work as more than just a job—it’s a career built on passion, grit and ambition. From achieving personal success to lifting others up to do the same, we all rise together. We help people achieve their goals—and then some. Our culture is centered around making an impact. We believe in doing what we love and encouraging others to do the same. Whatever direction you’re headed, you’ll find talented, driven and passionate members of the TEKsystems family creating meaningful work.

Job Summary:

The Operations Support Supervisor provides direct oversight to the Onboarding Operations Associate and Time and Expense Associate. Managing onboarding activities as well as successful completion of related compliance requirements for their assigned team; and assist in resolving more complex time and expense related inquiries and escalated issues. The Operations Support Supervisor ensures superior customer experience as it relates to our candidates, contractors, clients, and internal partners. This position will partner with leadership to ensure fulfilment of customer expectations. The Operations Support Supervisor is responsible for interviewing, training, developing, and managing a team of Onboarding and Time and Expense Operations Associates. The starting compensation for this role is 55K plus 5K bonus potential.


Key Responsibilities:

Process oversight

• Oversee the entire life cycle of contractor onboarding and off-boarding, including coordinating orientation, client compliance and off boarding activities
• Oversee end-to-end time capture and expense process for the assigned region, including collection, validation and adjustment of time and expense activities for the contractors deployed in the area
• Lead efforts involved with the annual audit process of time and expense filings
• Achieve excellence in operations through auditing the collection of business critical information and data integrity
• Provide input to process design and drive continuous process improvement focused on standardization and quality improvement, and implement changes where needed
• Serve as an escalation point for complex inquiries, issues in contractor onboarding, issues in time sheet, expense data, absence documentation etc.

Internal recruiting

• Recruit, interview, hire, counsel and terminate onboarding personnel on their assigned team
• Ensure the consistency, quality, and timeliness of new hire onboarding process

Coaching and development

• Coach and supervise Onboarding and Time and Expense Operations Associate team for the given Practice; hold resources accountable for job function through assessing areas of strength and improvement
• Responsible for continued education and development of Onboarding and Time and Expense Operations Associate, including regular performance assessment and goal setting
• Set expectations, ensure compliance, and recognize successes as it relates to performance management

Reporting and communications

• Manage and enforce policies and procedures
• Review and deliver relevant reports to Sr. CSS/RFM
• Develop and build strong stakeholder relationships in critical functions across the organization where collaboration is essential for success
• Manage communications on complex issues with delivery/account manager/recruiter throughout the process



• Strong problem solving and analytical skills
• Relationship management experience with customer focus
• Capability of working in a team oriented environment that is fair, open and honest
• Thorough knowledge of business policies and human resource practices
• Excellent leadership and interpersonal skills
• Excellent written/oral communication and interpersonal skills
• Strong decision making ability; is looked to for direction in a crisis
• Ability to initiate action in order to accomplish goals or develop self without explicit instructions
• Integrity and ability to maintain confidentiality and personal credibility
• Ability to maintain professional relationships with internal and external customers
• Ability to tackle complex issues and develop innovative, practical solutions
• Understanding of the Allegis organization; context, complexity, dynamics, key issues and drivers
• Understanding how information impacts the operating company and how data will be used to support operating company decisions
• Action and detail oriented; able to prioritize while handling multiple tasks


• A minimum of 2 years Field Support Group experience preferred
• 4+ years leadership preferred
• BA/BS degree in Human Resources, Business, and Accounting preferred

Personal Attributes:

• Natural team player
• Honest and open
• Self-starter
• Critical thinker
• Flexible
• Self-Aware