Job Details
Labcorp (Drug Development)
Customer Service Supervisor - Patient Customer Service (M-F;10-7pm ET)
Supervises the day-to-day functions of the Customer Service area. Directs supervisory responsibility for 10-20 employees, exempt and non-exempt. Responds to and resolves complex problems related to lab results and services provided. Responsible for employee evaluations and disciplinary actions. Accountable for performance of department.
License/Certification/ Education: Reports to the Manager of Customer Service. Normally requires an Associates Degree w/3-5 years experience in Customer Service.
Previous high volume calls experience strongly preferred
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