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Job Details

CVS Health

Senior Analyst Account Management




Amherst, New York, United States

Job Description
Assigned responsibility to manage client service needs for Meritain Pharmacy Solutions; aligning with strategic directives from leadership team.

Manage the assessment and submission of all plan changes, adjustments and interface with PBM external vendors to meet client needs. Support the implementation of new programs, plan revisions, reporting, resolution of member/client issues, system connectivity and various client oriented needs.

Aligns and collaborates with the MPS Strategic Account Executive and Service Associate Manager to support strategic initiatives that promote client retention and optimal plan design. Provide customer service and issue resolution as needed.

Develops and completes weekly/monthly/quarterly reporting that demonstrates the performance of clients. Works with leaders within the organization to support new business opportunities that support bold growth initiative.

Required Qualifications
5+ years of customer service and client management experience
Experience in MS applications
Experience with issue resolution
Strong communication skills
Manage multiple priorities

COVID Requirements

COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

Preferred Qualifications
5+ years of pharmacy benefit management experience
CphT preferred

Bachelor's degree or equivalent

Business Overview
At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.