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Job Details
Abbott
Sr. Global Service Professional (Network/ RFID Engineer)
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries.
PLEASE NOTE: This is not an active open requisition. We are building a candidate slate for a future opening.
About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:
•Career development with an international company where you can grow the career you dream of .
•Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
•An excellent retirement savings plan with high employer contribution
•Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
•A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
•A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity
This position works out of our Irving, Texas location in the Core Diagnostics Division:
We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.
Abbott Molecular is a leader in molecular diagnostics and the analysis of DNA, RNA, and proteins at the molecular level.
Our Point of Care diagnostic portfolio spans key heath and therapeutic areas, including infections disease, cardiometabolic, informatics and toxicology.
Our diagnostic solutions are used in hospitals, laboratories and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.
Our rapid diagnostics solutions are helping address some of the world’s greatest healthcare challenges.
What You’ll Work On
Our location in Irving, Texas currently has an opportunity for an Interface Engineer for our AlinIQ portfolio, and work in close collaboration with cross functional teams. This position will implement, support, train, and provide service documentation to our internal Digital Delivery personnel.
Main Responsibilities
Level 3 Field Support:
Provides phone or email coverage and documentation. Identifies and provide root cause analysis for informatics product. This includes the use of the service tools, manuals, and log analysis, as appropriate. Develop action plans for account resolutions. Performs technical responsibilities of local Digital Delivery personnel, such as performing repairs, service documents, and installs. Performs data gathering and monitoring of Digital Delivery goals.
Training:
Train Digital Delivery teams (internal or external) in either remote, classroom or field setting. Field co-travels to receive On the Job (OJT) training. Follows processes and procedures related to instrumentation and how to properly interact with customers. Critically evaluates student performance and provides feedback to management team. Trains/mentors new trainers. Subject Matter Expert (SME) for technical content development and review.
Service Documentation:
Redlines and/or develops service/ quality documents. Subject Matter Expert (SME) for cross functional site documents. Performs service documentation approval process while forming relationships with the appropriate areas. Work with R&D to ensure service deliverables met the launch/release strategy.
Product Support:
Represents Global Digital Delivery team at cross functional meetings. Manage deliverables assigned, which includes due dates, resources and time needed, etc, as a member of a project team. Drives service deliverables by working closely with planning, quality, engineering, etc. Identify, develop, and implement new service tools, parts, and procedures to reduce service costs globally. Lead cross functional teams (R&D, manufacturing, local Digital Delivery, etc.) to resolve product issues quickly and effectively.
Accountability
Mentors team members on Global Digital Delivery roles and responsibilities.
Works with ADD Service Representatives worldwide to ensure timely issue escalation/resolution.
Ensures compliant, technically accurate service documentation.
Works closely with R&D, Product Management, Commercial and Marketing to implement Digital Delivery strategy on existing and new products
Required Qualifications
BS Degree in Computer Science, Information Systems or similar discipline including Biomedical Engineering, Electrical Engineering, or Healthcare Informatics.
6 years of work experience in clinical laboratory, biomedical engineering, diagnostic medical equipment servicing, IT networking or related service or laboratory field.