Associate Professional Quality

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries.

Job Title

Associate Professional Quality

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.

• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO

• An excellent retirement savings plan with high employer contribution

• Tuition reimbursement, the [Register to View] student debt program and [Register to View] education benefit - an affordable and convenient path to getting a bachelor’s degree.

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of our Abbott Park, IL location in the Transfusion Medicine Division. Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

As the Associate Professional Quality, you’ll be a part of the Transfusion Medicine organization. The team located across three sites in the US and Europe is instrumental in maintaining customer satisfaction by expeditiously conducting complaint investigations related to customer issues. Responsibilities encompass the entire lifecycle of the customer complaint from receipt to written customer reply. Interactions expand beyond the team including field service personnel, technical support, commercial, software, hardware, and others. Additional responsibilities may include tracking and trending of complaint data, audit support and attendance and participation in site Quality metric reviews.

What You’ll Work On

• Complaint Evaluation - Investigates customer complaints.

• Authoring customer communications

• Ensures compliant documentation related to area of responsibility.

• Complaint Tracking and Trending

• Data retrieval

• Budgets own time to carry out assigned duties that support business goals.

• Interacts constructively with employees, managers and cross-functional peers.

• Completes compliant documentation and provides solutions to local problems.

• Supports project work and acts as community member.

• Quality System Compliance - Maintains awareness of industry regulatory standards.

• Ensures compliance to site level policies and procedures by promptly reporting non-compliance issues to the department manager.

• Works effectively within the team.

• Risk Management - Applies basic Risk Management principles to work.

Required Qualifications

• Apprenticeship or Bachelor’s degree in Life Science, Engineering, or closely related discipline is required, OR relevant combination of education or experience.

• 0 years work experience in this job area. Quality or related field experience preferred. Entry level position.

Preferred Qualifications

• Minimum 1 year Quality or related field experience preferred.

• Demonstrates basic understanding of regulatory requirements in the healthcare environment.

• Quality or related field experience

• Good, general understanding of the standards and regulatory bodies that regulate our industry

• Strong communication skills

• Demonstrates technical and business competencies that drive results and continuous improvement.

• Ability to work independently

• Experience in the Healthcare industry

• Complaint Handling / Tracking and Trending

• Customer Communications

• Audit Support

• Data Mining

• Instrument Hardware/Software

• CHaRM

• Trackwise

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: [Register to View]

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

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