The Client Support team is hiring Client Support Specialists. The team is looking for a candidate with applicable business and process knowledge. They will be responsible for addressing the day-to-day needs of clients and participants and will need to be able to resolve client-initiated plan participant issues. The Client Support Team is an extension of the Account Management Team and is vital within the organization as a liaison between our clients and participants.
To be successful in this role you will be managing complaints, suggestions and comments in queue, receiving and respond to client issues in a timely manner via email, fax, cases and telephone. You will also be responsible for timely follow up on requests to ensure resolution as well as ensuring complete tracking of client contact in database to build contact history, identify trends, facilitate relationship building and provide management and client reporting.
Other key responsibilities can include providing plan benefit override support at client request, providing feedback to Customer Care management on servicing incidents and developing service trends as well as partnering with Account Management team to ensure maximum client satisfaction and issue trending.
Scheduled Hours for this position: Monday - Friday 9 am - 5:30 pm MST (Occasional need for scheduled overtime, weekend and holidays as determined by business need -EX: “Welcome Season”.)
*****In-Office, Hybrid and Work From Home options available based off of performance and business requirements after successful completion of the Training & QC process*****
The typical pay range for this role is:
Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
1+ years of Customer Service Experience.
1+ years of Call Center Experience.
1+ years of Health Care Industry Experience.
Experience with PeopleSafe, RXClaim, SalesForce, Moxie and Microsoft Office programs of Excel, Powerpoint, Word and Outlook.
Experience with plan designs and Client programs.
Experience building partnerships and navigating through complex organizational structure/hierarchy.
Required - Verifiable High School diploma or GED
Preferred - Completion of higher level of education including Associates/Bachelors Degree and/or Specialized Training Certification(s)
Bring your heart to CVS Health
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Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day.
CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.