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Job Details

CVS Health

Peer Support Specialist, Field



Full Time

On Site


Richmond, Virginia, United States

Job Description
The Peer Support Specialist will use their lived experience with Behavioral Health and/or Substance Abuse Recovery and the Justice system, to guide, coach, and mentor Aetna members who are working towards recovery. Further, they will use their lived experience of recovery to assist the Aetna team in understanding how best to support and coordinate care for our members. The Peer Support Specialist will share coping strategies, wellness tools and other resources, as well as information regarding substance abuse and mental illness and the justice system with Aetna team members.

Fundamental Components include:

- Regularly attend case rounds and assist the team with coordinating care for members and identifying members who may benefit from Peer Support Services.
- Orient and educate the care management team as how to best support members in recovery, reinforcing the member Care Plan, maintaining community tenure, adjusting tasks to fit with the member’s culture, language, and religion, improving access to care, identifying health care needs, and reducing unnecessary hospitalizations, emergency services, and recidivism
- Collaborate with healthcare professionals and providers on the principals of recovery, and opportunities for improving and understanding the social determinants of health that may be impacting member’s health and treatment plan through various communication channels.
- Assist care managers and coordinators in helping members to identify socio-economic issues that affect their overall health and develop health/social management plans and goals.
- Identify gaps and opportunities to strengthen systems of care with the member and within the member’s community and increase utilization of community services through demonstrating for care coordinators how to schedule appointments with social services agencies, (including transportation vendors), and to complete applications for eligible programs.
- Ensure that the plan has an adequate network of contracted peer support specialists in each region to assist our members when appropriate or necessary to promote health.
- May attend medical, behavior health or community appointments with members when appropriate to improve adherence to treatment and advocate for getting the best possible care.
- Assist members in setting and attaining short and long-term goals.
- Suggest approaches that encourage members to participate in wellness and recovery activities at a pace that is comfortable for them.

Pay Range
The typical pay range for this role is:
Minimum: 18.50
Maximum: 34.60

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications
- Must live within 1 hour of Richmond, VA
- Certified Peer Support Specialist in Virginia
- 2-3 years’ experience in community/outpatient setting working with individuals with substance abuse or mental health issues
- Ability to work effectively with a wide range of individuals with substance abuse and/or mental health issues and justice involvement
- Ability to educate providers regarding recovery-based principals
- Working knowledge of multi-system engagement and outreach programming related to health care and clinical education
- Ability to work collaboratively in a team and manage multiple priorities
- Experience using computer and MS Office Suite applications.

Preferred Qualifications
- Bachelor's degree in Human Services or related
- Experience working in a justice-involved setting or with individuals with justice involvement.
- Experience working in a Managed Care setting.
- Bilingual skills desired

Required- High School Diploma or GED,
Certification as a Peer Support Specialist by the state of Virginia, or the willingness to obtain

Business Overview
Bring your heart to CVS Health
Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day.
CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.