Senior Systems Engineer

As part of the Astellas Gene Therapies (AGT) Enterprise Engineering & Facilities team, the Sr. Systems Engineer will deliver IT support for our process automation and QC laboratory systems, working onsite at our Sanford, North Carolina location. This role will report to the Director, Information Technology and Automation and requires advanced technical skills and a strong focus on customer service. The Sr. Systems Engineer must be a team player that understands the importance of collaboration and can also take direction and drive the resolution of issues to completion with minimal supervision. Some travel will be required.

Primary Responsibilities

• Responsible for design and configuration of systems, applications, and activities related to systems deployment.
• Perform system administration on multiple core IT platforms as trained/required (Domain, Network, etc.)
• Perform routine preventative maintenance (operator workstations, label printers, and wireless devices) and change control (patches, updates, upgrades).
• Provide varying levels of technical assistance to operations teams as a component of managing IT systems deployment.
• Investigate and troubleshoot technical problems of increasing complexity utilizing system documentation and support contracts to solve complex problems.
• Address system outages and other issues impacting systems and processes, working with operations teams to identify, prioritize, and resolve issues.
• Perform deviation investigations and deliver corrective and preventive actions.
• Provide documentation for the preparation, deployment, procedures, and design of IT systems.
• Verify acceptable performance and accessibility of newly deployed IT solutions.
• Work with third party vendors/partners to design, deploy, and support IT solutions.
• Support the Information Systems team in the design, documentation, and implementation of infrastructure technology related to both lab and manufacturing environments.
• Assist Information Systems, Engineering, & MSAT with the planning and execution of computerized systems or network changes and/or process improvements.
• Monitor and troubleshoot daily system backups and develop, test and maintain disaster recovery procedures.
• Work schedule includes 'out of normal' work hours for IT support, maintenance, or other activities as required.