Field Service Technician

Job Description
***Savannah, GA***

As a Field Service Technician, your primary responsibilities include providing great customer service while installing, diagnosing and solving retail equipment failures within service level agreements at CVS locations in a service geography.

This equipment includes POS (point of sale) registers, self checkout registers, thermal printers, laser printers, scanners, servers, PCs, thin clients, phone systems, RF, networking, pharmacy, minute clinic, photo and other related computer peripherals.

You will be responsible for driving between CVS locations in a large geography to service and install hardware, assisting other neighboring areas with workload, working normal day shift, on call for weekday evenings onsite high severity service calls and rotating weekend and holiday coverage for onsite high severity service calls.

The normal shift scheduling for this position is Monday- Friday with on-call nightly, weekends & holidays on on-call rotation. Under rare and special circumstances, for specific tasks deemed necessary by the area manager, a temporary schedule change will have you working either Saturday and/or Sunday as normal workdays with weekdays as scheduled days off.

To succeed at this position you need:

• Strong Customer Service skills
• Ability to pass a substance/drug test and background test
• Ability to drive between CVS locations in a large geographic area on daily basis
• Ability to troubleshoot hardware
• Reside in the territory supported
• Ability to lift laser printers, servers, heavy equipment 75lbs and occasionally work on a ladder

Pay Range
The typical pay range for this role is:
Minimum: 18.50
Maximum: 34.60

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications
• 1+ years of previous hands-on technical knowledge and experience. (Preferably IT experience with hardware and electronics) or 2+ years in a related tech field.

• Valid Driver’s License with no major violations

• Must provide proof of being fully vaccinated for COVID19

Preferred Qualifications
• Technical Certifications
• Technical Degree

Education
• Verifiable High School diploma or GED is required.
• Further education or Technical degree a plus and must be verifiable.

Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.