District Leader RX - Baltimore, MD
The District Leader, Rx plays a critical role in cultivating a culture of clinical and business excellence in retail pharmacies across their market. With clinical and business oversight of up to 18 retail pharmacies and an average team headcount of 200 reports, the District Leader, Rx has ultimate responsibility for patient safety and business success in their market. An inspiring coach and leader of people, the District Leader, Rx is focused on building and developing a team of Pharmacy Managers who grow the business through their consistent delivery of unparalleled care and patient connection. Specifically, the District Leader, Rx partners with and coaches their team to deliver on the core business with excellence, embrace change in an evolving healthcare ecosystem, and launch new products, programs, and services to keep our communities healthy. A licensed Pharmacist themselves, the District Leader, Rx brings deep knowledge of pharmacy workflow and clinical programs to help their teams identify and address performance opportunities, grow the top-line through the delivery of clinical services, and abide by all legal and regulatory guidelines with safety of our colleagues and patients top of mind. A model for all CVS Retail Pharmacists and Technicians, the District Leader, Rx also lives our Heart At Work behaviors, and sets the bar for Pharmacy Managers by their examples.
To enable sustainable market success, the District Leader, Rx is specifically responsible to:Cultivate and maintain a healthy Pharmacist talent pipeline, including overseeing the development of interns, recruitment of new grads, and career progression for float and staff Pharmacists to maintain a strong Pharmacy Manager benchSet the District talent agenda for hourly colleagues (i.e. Technicians), including oversight to ensure an appropriate staffing pipeline, District-level succession planning for key roles (e.g. Tech Plus and Tech Team Leader), and partnering with front store field leadership to cultivate cross-trained colleagues and total-store staffing where appropriateSet and communicate District priorities, based on Corporate and Regional direction; ensure Pharmacy Managers understand the “why” behind new initiatives and are able to engage their teams to embrace changeConduct regular formal and informal check-ins with all Pharmacy Managers to track progress against business and developmental goalsImprove District-level pharmacy performance measures (e.g. workflow, service, inventory management, patient care, etc.) by coaching Pharmacy Managers to identify and address root-cause barriers to successOversee patient safety and provide regulatory oversight; ensure the highest level of integrity when it comes to reporting and investigating patient safety and/or drug loss incidentsGrow the business through active pursuit and engagement with acquisitions, file buys, new stores, and remodels
Primary Job Duties & Responsibilities:
People Leadership & Development:
Cultivate the market’s Pharmacist talent pipeline, including ultimate oversight and development of interns, Float Pharmacists, Staff Pharmacists, and Pharmacy ManagersManage District succession plans and promote District-level staffing of pharmaciesOversee the consistent delivery and completion of all colleague training programsOversee the appropriate staffing, scheduling, and timely and correct payment of all market PharmacistsCreate a culture of recognition, empowerment, development, and inclusion that attracts and retains talent at all levelsIdentify, mentor, and develop future District Leadership talentDeliver timely performance reviews and targeted coaching and counseling for individual Pharmacy Managers as needed
Business / Financial Planning
Develop and execute business plans and strategies to deliver on all business performance measures, e.g. P&L, sales-to-budget, inventory management, payroll management, asset protection accountabilities, etc.Actively review business reports to derive insights about District pharmacy performance; utilize metrics as a tool to diagnose root cause and inform the creation of action plansDevelop a deep understanding of the competitive landscape and business trends, using this information to proactively plan for risk and capitalize on opportunities
Set, communicate and execute on market goals Engage pharmacy teams to deliver against new and existing programs and services with excellenceChampion differentiated customer service and personally close out any escalated customer service issuesTriage and address any emergent issues in the market, e.g. theft, extreme weather, no-shows, Board of Pharmacy visits, etc. Ensure all pharmacies are ready for inventories, internal/external audits, and other regular activities requiring planning and preparation for successEnsure compliance with community responsibility activitiesEnsure compliance with all Company policies and relevant federal, state, and local laws pertaining to pharmacy and pharmacy personnel
Provide market-specific input to development of the local acquisition and real estate strategy; implement the local real estate strategy and provide acquisition supportIdentify file buy and acquisition leads, cultivating relationships with competitors and ensuring retention of file buy assets
The typical pay range for this role is:
Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
Bachelor’s degree requiredActive Pharmacist license required (any state)Internal candidates must be accepted into the EL program5+ years as a practicing Pharmacist, ideally within a retail setting 3+ years of experience leading othersDemonstrated ability to set and meet performance goalsStrong interpersonal skills as demonstrated by successful collaboration to achieve shared goalsStrong time management skills, evidenced by experience being accountable to multiple deliverables on staggered deadlinesStrong personal integrity and judgment, including a track record of managing highly-sensitive or highly-visible business mattersStrong communication skills in both formal and informal writing and speechDemonstrated growth mindset and willingness to learn and accept feedbackProficiency in Microsoft Teams, Word, Excel, PowerPoint, and Outlook
PharmD preferredPreference is for internal candidates to have completed the EL program curriculum up through the EL Summit3+ years of experience as a multi-unit manager1+ year of experience in CVS Retail store or field role(s)
Bachelor’s degree required, PharmD preferred
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.