Medicare Broker Manager (San Antonio, TX)

Job Description
Accountable for driving company defined distribution channel sales goals and objectives. Responsible for the execution of market strategy impacting the recruitment, onboarding, engagement, production, and compliance adherence of assigned independent agent base.

– Responsible for meeting established health plan broker sales goal through management of assigned block of agents.
– Prospects for and recruits new agents through collaboration with National and Direct agency relationships or through agent marketing activities targeted direct to the agents.
– Assures appropriate market coverage through management and agent recruiting activities.
– Responsible for identifying and developing local preferred agents to support the attainment of health plan goals.
– Responsible for onboarding new agents by supporting their navigation of contracting, certification, and training requirement.
– Provides leadership for all broker training, recertification, and testing through face-to-face, individual, and group meetings and web-based resources.
– Administers broker testing and recertification. Proactively develops agent activation. Strategy should utilize the deployment of various tactics such as face-to-face, telephonic, and written communication methods and information management.
– Responsible for ongoing individual agent management.
– Responsibilities include the establishment of production goals and compliance thresholds, along with the communication methods and ongoing enforcement of these established expectations with each assigned agent.


Key role is to prioritize broker relationships according to their ability to meet or exceed expectations. Makes recommendations to management on agents plan preferred designation and contract level status. Responsible for ensuring agent adherence to all CMS and Aetna guidelines. Monitors compliance with state, federal, and health plan regulatory requirements. Maintains all files associated with broker contracting, including broker agreements. Reports all implementations and corrections to health plan management. Coordinates response to broker-related complaints. Investigates documents and retrains brokers as necessary. Recommends termination of broker relationship with company as appropriate. Coordinates with the appropriate customer service and health plan resources to support broker activities. Verifies and validates broker commission payments. Ensures broker commission payments are submitted for payment. Resolves issues and inquiries related to commissions from health plan and brokers.

Pay Range
The typical pay range for this role is:
Minimum: 60,400
Maximum: 124,100

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications
– Minimum 2-3 years sales and/or broker sales experience required.
– Background and experience in a Medicare and/or managed care environment.
– Ability to use standard corporate software packages and corporate applications.
– Ability to communicate effectively with all levels of management
– Excellent written and verbal communication and presentation skills
– Must have Resident Health & Life State license
– Maintain in good standing state required licenses and training requirements
– Travel as needed (majority within local area)
– Proof of Covid Vaccination

Preferred Qualifications
– Sales management experience
– Bilingual (Spanish)

Education
Associate degree required (HS diploma + 2 years relevant experience)

Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.