Technical IT Customer Service Support

Job Description
Contributes to the management of customer expectations by using all resource materials to effectively research, analyze and resolve/refer reported issues in a timely manner. Under the direction of experienced Incident Analyst Technician: Single point of contact for internal/external users Identifies and tracks customer issues and resolves them through research and fact-finding combined with an understanding of applicable business systems Has knowledge of Aetna systems as an end user. Understand functional processing and edits o f supported systems. Ability to manage multiple priorities with guidance With guidance, able to provide accurate information to guide the decision making/resolution process Possess basic analytical skills Contributes to the organization's Business Plan and KPM's/SLA's Performs related duties as assigned or requested

Pay Range
The typical pay range for this role is:
Minimum: 17.00
Maximum: 27.90

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications
1+ years experience with IT application Helpdesk support

1+ years experience in Healthcare Domain understanding is a plus.

Preferred Qualifications
Familiar with Medicaid Business, Remedy and QNXT System

Good working knowledge of MS Office suite of applications including Teams, Outlook, PowerPoint, Word and Excel.

Good business communication and customer first mindset.

Education
High School /Diploma required

Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.