Director, US Commercial Digital and Data Products
The Global CX Products & Advanced Analytics team, within the commercial data and technology group (a.k.a Digital Fuel), is driving a fundamental transformation building new, advanced capabilities in customer segmentation, omni-channel measurement, campaign measurement, channel and data orchestration, marketing decision engines, and much more. This role will be accountable for bringing these data capabilities to the US market through the creation of different data and analytics products that will help support the market’s omni-channel transformation, through working closely with critical team (e.g., data science and data engineering teams) to bring these data products to life.
The Director, US Commercial Digital and Data Products will coordinate, review and manage product backlogs across different Product teams in their domain, estimating value and prioritizing delivery, ensuring Agile ways of working are followed. They will be directly impacting the way our engineering and data science teams are working in prioritizing and executing change in features and capabilities in our data products, which in turn will increase performance and product launch effectiveness in-market.
Lead a team of complimentary workers and direct reports in developing vision, strategy and roadmap for the data products in the US, aligned to a clear North-star metric and KPIs, defensible to stakeholders and yourself
Drive the design and creation of impactful data products that advance the omni-channel strategy in the US, working closely with Data Science and Data Engineering
Coach and develop your product and engineering teams to become effective team members that ship valuable work, focused on data-driven decision making and customer centricity
Train your team in how to determine and understand your customer’s needs better than anyone, through a combination of qualitative and quantitative analysis.
Work with colleagues from multi-disciplinary backgrounds to set a clear and cohesive strategy for your data products, whilst still maintaining space to incorporate new ideas along the journey
Rigorously apply the scientific method and lean start-up thinking to set hypotheses, design experiments, test assumptions and break-down complex problems into smaller chunks to deliver a more valuable product to your customers
Measure the impact of all new work released across your Product Family roadmaps, close the value loop and ensure adoption
Work as a servant-leader, reducing dependencies, removing blockers and co-ordinating with other product teams and key stakeholders
Maintain high credibility and deliver real value by shipping product that make our users’ lives 10x easier
Act as the single point of accountability to make sure your product portfolio is performing to maintain high levels of satisfaction with customers around all aspects of the product (BAU and growth).
BA/BSc degree, advanced degree preferred (e.g., MBA, business analytics, computer science)
Experience leading teams that have developed successful software and data products from concept to adoption
Experience working within a matrixed organization with multiple stakeholders to manage
Knowledge and understanding of product management techniques including customer development, discovery & primary research, lean start-up method and industrialization/scaling-up
Experience defining a North-star Metric, KPIs sets and run product teams using OKRs
Directly managed product managers/analysts and are passionate about developing people and maintaining high levels of engagement
Understands how to create and balance a healthy-tension between Product, UX & Design and Engineering
Proven experience in onboarding yourself and getting up to speed quickly on new products
Possess necessary technical knowledge to understand your team’s software products
Flexibility to take on new products and technologies to help deliver your customers jobs to be done quickly
Ability to set and manage expectations effectively at all levels of the organization
GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to positively impact the health of 2.5 billion people by the end of 2030.
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