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What to Expect:
Directly oversees and is responsible for the technical work of the department; responsible for the operational readiness of equipment, instruments and personnel necessary to meet the daily delivery of testing services. Meets client expectations in delivery of testing services.
Essential Job Duties:
Managerial and Leadership duties and responsibilities:
o Supervises the day to day production and non-production activities of the local departmental employees.
o Directly monitors the quality of testing services provided by employees under his/her supervision.
o Assigns appropriately trained personnel and ensures sufficient number of staff are available to complete the workload.
o Schedules department personnel appropriately to match the demands of the daily workflow with in the supervised area.
o Provides direct supervision to employees, including assignments, technical and behavioral performance counseling, and troubleshooting.
o Schedules and supervises all non-production activities and obligations of her/his area, such as validations, surveys, etc.
o Provides support as required to the department manager to assist in the fulfillment of his/her responsibilities, including acting as manager, upon delegation, during absences.
Performance Monitoring and Evaluation:
o Assures quality and timely performance of both production and non-production activities under supervision.
o Reports performance and results against targets and global standards.
o Ensures regulatory compliance within his/her supervision.
o Communicates all production and non-production standards, guidelines and information to the supervised staff.
o Ensures on-time delivery of performance reports (PT, QC/PM, Internal and External QC) and responses to inquiries from other functional areas.
o Participates in and supports client visits, audits and inquiries, as necessary, to ensure complete fulfillment of requests and interests.
o Recruits, trains, and contributes to retention efforts of employees.
o Conducts technical training and development of staff as needed.
o Supports the departmental manager in assessing and meeting the resource needs.
o Supports the development of plans to meet future resource needs.
o Evaluates the performance of employees.
o Works with department manager to establish training plans for the supervised staff.
o Supports the manager in employee evaluations and development plans.
Essential External Client-related Job Duties:
o Supports marketing and sales as needed in their efforts to meet specific client requests for testing services.
o Perform other duties as required, including testing of patient samples in areas of competence.
Requires 6 years of experience in a laboratory following clinical training; prior supervisory or management experience is a plus.
Bachelor’s degree in medical technology, clinical laboratory science, or chemical, physical, or biological science and 4 years training and experience in high-complexity testing in the respective specialty.
Education/Qualifications/Certifications and Licenses
BS degree in Biology, Chemistry or other life Science plus 1 year clinical testing experience; or Medical Technology degree.
Prefer professional certification (ASCP, AABB, or other) in area(s) of expertise.
Benefits: All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable. For more detailed information, please [Register to View] .