Bring your heart to work at CVS Health! Our Customer Care division of CVS Health’s Pharmacy Benefit Manager business is hiring several Customer Care Representatives in your area!
Are you interested in a flexible work schedule and live within 75 miles of Solon, OH? An opportunity where you can balance priorities in and outside of work while being committed to delivering heart driven service to our millions of plan members? If so, consider this role at CVS Health, a Fortune 4 company. We are currently hiring Customer Care support teams for the Pharmacy Benefit Manager (PBM) division of CVS Health.
In this role, you will be assisting members with their pharmacy benefit plans. You will take inbound calls and answer questions regarding prescription insurance, medication coverage and mail order prescriptions so that our members better understand their coverage and options. Through your skills and knowledge, you will offer the solutions needed to help simplify their health care experience. You will have the opportunity to learn more about health care, while expanding your own experiences, and opening doors to additional opportunities within CVS!
We offer Work from Home flexibility if you meet the criteria. Work from Home criteria includes but is not limited to maintaining your own internet with approved speed requirements, secure workspace free from distractions, and successful completion of the training program. Adherence to HIPAA and governmental compliance are required in this role.
We have a comprehensive training program to ensure your success on the team. This includes onsite training of up to 6 weeks. Training is created to allow you to experience hands on learning while also interacting with trainers, self-paced modules, and leadership engagement from day 1! Training location can vary by individual experience with onsite and WFH positions.
Schedule options are designed to create a flexible work schedule for those balancing priorities in and outside of work. We are currently offering full time schedules ranging from 30-40 hours per week. Days off and hours may vary, though you will have a set schedule. Site hours are 7 am-10 pm EST Mon- Friday and 7 am - 8 pm EST Sat - Sun, open 7 days per week.
We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide range of supplemental benefits and discount programs including tuition reimbursement. We offer a complete time off package for full time colleagues including company paid holidays, PTO, and Floating Holidays. Benefit and PTO eligibility begins the month following your start day to ensure colleagues are receiving benefits sooner than ever!
Our Care colleagues have opportunities to grow in and outside of our business unit with opportunities for advancement from a REP I to a REP II and III. There are paths to progression through our Career Mapping guide. We want to see you excel!
As we staff our business in a strategic and dynamic way, it may require us to adjust scheduled working hours to meet the variability of call volume. There may be periods of peak volume where we ask for an increase in your standard hours worked through overtime. Equally, there are times where call volumes fall, and we may ask colleagues to reduce scheduled hours. Any requested increase or decrease to hours will be communicated with advance notice to a colleague and without impact to benefit eligibility. At CVS Health, we always seek to keep the colleague at the heart of what we do when meeting business demands.
Pay rates start at $17.50!
Our application process is 2 simple steps:
1. Apply online
2. Take our Online Virtual Job Tryout (Interview Platform) to learn even more about the position
The typical pay range for this role is:
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit
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* 1 year experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience)
* Computer proficiency in Windows-based applicationsPreferred Qualifications
* Ability to problem solve in a positive, productive manner
* Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life
* Reliability and compliance with scheduling standards
* Ability to exhibit patience and empathy and express assurance and confidence
* Strong customer service skills, including courteous telephone etiquette and professionalism
* Strong oral, interpersonal and communication skillsEducation
*Verifiable High School Diploma or GED Required.Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.