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Job Details

Merck & Co. Inc.

Customer Team Leader - AR/LA/MS/S AL



Full Time

On Site


North Wales, Pennsylvania, United States

Job Description

Our Oncology Sales team supports our customers by providing clinical information about products, educational information, clinical training programs, and other healthcare resources. We support healthcare providers and healthcare systems to meet the cancer treatment goals of the patients in their communities.

The Customer Team Leader (District Sales Manager) plays a critical role in establishing our company's customer focused initiative.

Responsibilities include and are not limited to the following:

  • Leading, managing, coaching, and developing a team of Oncology Sales Specialists.

  • Following all policies and with the utmost ethical behavior, achieve sales goals for the district and the territories within.

  • Coaching representatives, overseeing training, and completing people management processes for Oncology Sales Specialists and effectively developing and resourcing his/her sales team to address customer needs.

  • Contribute to the region management team by taking on assigned point responsibilities, special projects as necessary, and sharing experiences with peers.

The ideal candidate for this role will demonstrate the following behaviors and attitudes:

  • Strong leadership skills including experience leading teams through change and new challenges.

  • Identify the strengths and opportunities of direct reports and work with the individual to create a tailored coaching and development plan with clear expectations of desired results.

  • The ability to utilize sales data, market knowledge, and customer/ account knowledge to create district business plans and, working with the Oncology Sales Specialists, create territory plans to meet sales goals.

  • Self-starter who is comfortable working in and leading a team through ambiguity and the capacity to see ‘what can be’ for this new organization.

  • Communicate with courage and candor as we evolve our engagement model for the oncology customer segment.

  • Customer-centric mindset and the skills needed to listen to customers and understand their objectives and overall relationship with our broader organization.

  • Leads by example by modeling flexibility, candor, and a willingness to respond during times of change while maintaining a positive attitude.

  • Demonstrated account planning and account management skills with strong collaboration across partner teams and other internal customer support functions.

This district covers Arkansas, Louisiana, Mississippi, S. Alabama, and small portions of Western TN and Southern IL.

Cities of residence could be: Little Rock AR, Jackson MS, Shreveport LA, New Orleans LA, or Memphis TN

Travel 50%-75%, varies based on candidate’s location within the geography.

Local travel into the district is expected no less than 3 out of 5 days per week.


  • Required: BA/BS + 6-8 years of sales experience or 10+ years of the following equivalent experience, with at least 4 years in pharmaceutical, biotech or healthcare industries preferred

  • Preferred: MBA/ MS

Required Experience and Skills:

  • Professional sales experience

  • Work experience in the healthcare/scientific field (including pharmaceutical, biotech, or medical devices) that is not sales related

  • Professional marketing experience or Military experience

  • Valid Driver's license

Preferred Experience and Skills:

  • Prior oncology experience

  • Prior people management, preferably in field sales

  • Experience selling or managing in the local markets described above

  • Minimum of (3) years experience working with key thought leaders or high influence customers in large group practices, hospitals, or managed care organizations

  • Minimum of (2) years experience working in Marketing, Managed Care, or Sales support areas within the Pharmaceutical industry

  • Experience selling in the Pharmaceutical, Biotech & Medical Device Industry

  • Capable of establishing relationships and networks within a customer organization

Our Human Health Division maintains a “patient first, profits later” ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing our medicines to our customers worldwide.

Who we are …

We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.


In accordance with [Register to View] all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

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We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:



No relocation

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:


Valid Driving License:

Hazardous Material(s):

Number of Openings:


Requisition ID:R134721