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Job Details

Merck & Co. Inc.

Technician, Operations



Full Time

On Site


Wilson, North Carolina, United States

Job Description

Our Manufacturing Operations teams are the people that make our products. We work in the manufacturing plants with a “Safety First, Quality Always” mindset striving for continuous improvement. We work in the local plant linked to our global manufacturing network to ensure the highest quality of raw materials, intermediates and finished products.

Position Description:

Essential Functions include, but are not limited to:

Under the direction of the Operational Coach (Manager) operates automatic solid-dose packaging equipment as part of an empowered work team. Routinely performs line-specific duties including line check-in, in-process quality monitoring, equipment operation, work center cleaning and change-over and material movement with a high degree of accuracy and efficiency in accordance with established procedures.

Primary Activities include, but are not limited to:

  • Carry out our Manufacturing Division site mission by assuring finished goods and services are of the highest quality, optimal cost, and delivered on schedule.

  • Function in a team-based Employee Involvement culture focusing on continuous improvement of Wilson Operations.

  • Operate packaging equipment to routinely achieve production standards while following GMPs and SOPs.

  • Perform scrupulous cleaning and inspection of equipment between production batches.

  • Set up and adjust equipment including tablet fillers, thermoformers, cappers, labelers, checkweighers, cartoners, casepackers, and palletizers as needed for optimal performance within qualified parameters.

  • Examine products to detect defects, product damage, or other visual quality problems.

  • Verify accuracy of critical information and complete required documentation for product run.

  • Identify equipment malfunctions and repair needs; convey appropriately for timely resolution.

  • Accurately maintains detailed records of equipment cleaning, set-up, and challenge documentation.

  • Contributes to effectiveness of operations and implementation of viable improvements.

  • Maintains work area in constant state of compliance with respect to proper housekeeping, material segregation, and personal gowning including required protective equipment.


  • Conducts all packaging operations in accordance with current Good Manufacturing Practices (cGMP), site Standard Operating Procedures (SOPs) and Divisional policies and guidelines.

  • Identifies quality issues, establishes root cause through minor troubleshooting and actively supports appropriate corrective actions.

  • Notifies appropriate parties of quality deviations and assists in all investigations and corrective actions.

  • Performs routine line clearance activities thoroughly to prevent cross-contamination of products.


  • Conforms to established safety procedures in accordance with OSHA and other regulatory agencies.

  • Recognizes and utilizes safety equipment as needed. Actively takes accountability for personal safety as well as the safety of others.

  • Identifies, reports, and documents unsafe conditions, participates in the investigation of accidents/injuries and corrective measures.


  • Operates packaging equipment within qualified parameters;

  • performs and documents equipment challenges per current procedures.

  • Demonstrates ability to troubleshoot equipment for product jams and component problems. Identifies equipment problems to assist the mechanics with corrective repairs.


  • Responsible for achieving packaging Profit Plan standards; maintain production schedule to complete monthly orders.

  • Contribute to achieving all departmental financial goals by understanding and controlling labor tracking, component usage and material waste.

Team/Individual Performance

  • Actively participates in a team-based culture through participation in team meetings and continuous improvement activities.

  • Demonstrates a high degree maturity and personal integrity.

  • Strictly adheres to all site policies on personal conduct and attendance.

  • Partners with peers and other employees at various levels throughout the organization

  • Demonstrates positive influence and conflict-resolution ability.

  • Demonstrates a willingness to provide and receive constructive feedback in 360° performance review.

Position Qualification:

Education Minimum Requirement:

  • H.S. Diploma or equivalent.

Required Experience and Skills:

  • Previous experience operating, maintaining, troubleshooting, and/or repairing industrial equipment is required.

  • Demonstrated familiarity with PCs.

  • Ability to interact in a team setting, positively adapt to change, and effectively resolve conflict.

  • Good oral and written communication skills.

Preferred Experience and Skills:

  • AAS degree or higher in a Business, Science, or Technology-based field.

  • Three or more years of experience in a manufacturing facility (GMP environment strongly preferred).

  • Demonstrated leadership ability, peer training experience, and/or productivity improvement activities strongly preferred. SAP experience preferred.

Our Manufacturing & Supply Division is dedicated to be the most trusted supplier of bio-pharmaceuticals worldwide. Our facilities, along with our external contractors, suppliers, and partners, create a reliable global manufacturing network that’s devoted to delivering a high quality, reliable supply to customers and patients on time, every time.

Who we are …

We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.


In accordance with [Register to View] all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

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US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please [Register to View] if you need an accommodation during the application or hiring process.

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We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:



No relocation

VISA Sponsorship:


Travel Requirements:

No Travel Required

Flexible Work Arrangements:

Not Specified


2nd - Evening

Valid Driving License:


Hazardous Material(s):

Number of Openings:


Requisition ID:R133127