Job Details
Hubbell
RMA Coordinator - Largo, FL
At HPS, we build products that provide mission critical infrastructure and that deliver communications and power to millions of people worldwide. In our business, failure is not an option. Therefore, we manufacture products of uncompromising integrity and it starts with our quality policy. We hold our partners, our suppliers and ourselves to the highest standard to ensure we exceed all the technical and functional expectations of our customers.
Hubbell Incorporated engages in the design, manufacture, and sale of electrical and electronic products in the United States and internationally. It operates in three segments: Electrical, Power, and Industrial Technology.
Posting Address
Hubbell Power Systems
Beckwith Electric Co., Inc
6190 118th Ave N.
Largo, FL 33773
Position Overview
The RMA Coordinator is primarily responsible for coordinating the return, repair, modification, credit, loaning, or exchange of Beckwith Electric products that are processed through the Return Material Authorization (RMA) system and providing excellent customer service to maintain effective business relationships.
Duties and Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES Primary Functions include answering incoming customer calls and emails, processing RMA orders, and help prioritize RMA repairs. More specific details of these duties are as follows:
a) Reviews incoming RMA’s for accuracy prior to data entry into system.
b) Enters RMA’s into system, quantity, pricing, product, reason for return, etc.
c) Responsible for accuracy of RMA data entered into system.
d) Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide a quality seamless customer service.
e) Responsible for RMA history files which are scanned into the Beckwith Electric record retention system.
f) Communicates (verbally or in writing) with customers and reps concerning RMA’s status.
g) Assist with setting priorities of RMA repair activities to ensure a quick turnaround of RMA returns.
SECONDARY DUTIES
• Responsible for UI and RR Inventory
• Create and close Work Orders
• Maintain clean work area.
• All other duties as assigned by management.
Skills and Experience
EDUCATION and/or EXPERIENCE
2 years’ experience working in an after-sales RMA service center or relevant experience in the manufacturing industry. Efficiency working with computers, and other office equipment.
SKILLS & KNOWLEDGE
Must have the ability to effectively use Microsoft Office applications; such as Word and Excel.
EQUIPMENT
Telephone, PC, Fax, Copier, Printer, Scanner, Calculator.
Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.